Please acknowledge the ban wave you did and get people help that have been illegitimately suspended.

Chry

Why would you do a ban wave on the night before a 3 day holiday weekend?? You screwed up last month on April 20th and banned a bunch of accounts accidently - What made you think it would go better this time?? Do this kind of stuff on a Monday so you can help them.

Here's the Reddit since your forums are horribly designed and you banned all these people from them as well..

http://www.reddit.com/r/elderscrollsonline/comments/26eflx/new_mass_wave_of_players_suspended_anyone_that/

Chry

Oh and by the way, I'm upset because you banned three of my guildies who have done nothing but promote and support your game. We had trials today with multiple groups but our guild decided to go on strike and not play since we lost 3 guys that have been here since beta supporting your game.

Atreidus

Is it related to pay back money issues where the support guys ban peoples incause of Zenimax want to pay money back?

Phinix1

It is against the TOS to question disciplinary actions here. Also, you do not know your friends weren't botting, buying gold, exploiting, etc. You have only their word, which any court will tell you is HEARSAY and not admissible as evidence.

I suggest that rather than stirring up trouble you let them deal with the company themselves.

If upon investigation it turns out they WERE botting and exploiting, I praise ZOS and thank the divines they are gone for good. No offense.

EDIT: Also, please don't chorus about all the "poor legit customers" getting banned. I don't know anyone that wasn't botting, gold selling/buying, or exploiting that was banned, and I am in five guilds with over 1000 active members.

The people complaining loudest about the bans have been the people that deserved it, which is to be expected. That said, if it really was in error, let them dispute it through the channels available rather than making a public stink about it.

Hadria

It's funny I've been through many bot bans in many games and not once have I been "accidentally" banned not once but I don't cheat either so who knows.

Chry

They've already unbanned 1/3 of the people I know, saying it was an error. Get your feet out of your mouth.

Chry

Oh and here's a handy news article on what they did LAST time April 20th:

http://massively.joystiq.com/2014/04/20/elder-scrolls-online-accidentally-bans-legitimate-accounts/

Blah blah, legitimate accounts never get banned. Yea right, not with ZOS.

Phinix1

Chry wrote: »

They've already unbanned 1/3 of the people I know, saying it was an error. Get your feet out of your mouth.

Sorry, but you feeling the need to pollute the forum with more angry garbage and insult members of the community only makes you look guilty, defensive, and rude.

What exactly do you expect to gain by this? Shame ZOS into giving you what you want? I hope they take extra care reviewing your accounts. The game could do with less exploiters, and less attitude problems.

Fuzzylumpkins

I read that correctly didn't I? "go on strike" How does one go on strike from a game they have paid for and paid the monthly fee for? That doesn't make any damn sense. Ok so what the guildies did was to punish themselves by refusing to entertain themselves with entertainment they paid for? Got it. I will remember next time I pay 60 bucks at the theatre to see a movie, I will throw a fit and refuse to watch the movie I have already paid for.

Atreidus

I am thinking , this ban was ok. I read stuff here like "blah blah. rules are for.." etc.

esoone

LOL exploiters crying rivers again?

Fuzzylumpkins

Atreidus wrote: »

I am thinking , this ban was ok. I read stuff here like "blah blah. rules are for.." etc.

I checked out the reddit the op posted the link to. Like everything else on reddit it is just unfounded trash posted in the form of a question seeking answers while really slinging mud and false information about what has supposedly happened.

When posting links, try to link things that are annoyingly entertaining , such as *** memes, or at least to fact based literature backing your concern and not just some trash site you posted this same damn thing on.

Dodece

I sometimes find myself scratching my head when it comes to some of the bad arguments put forth online. Nobody can validate your claim, and thus it carries no weight. We can't just take your word for it, because there just aren't any real consequences if you are lying, or are caught outright lying. You can just change your screen name, and your prose, and you are absolved of all sins.

Any argument made must either stand or fall purely on its own merit. Look you can't serve as a character witness for people you probably don't know in real life, and we can't give credence to statements made by someone we don't have the luxury of knowing in real life. Further more even if you know them in reality you have to recognize a very salient point. Being online reduces inhibitions. It is a license for many people to behave in a way they would never act like in reality.

Could you honestly say you watched them like a hawk every second of every day. I doubt that, and I would find any claim to that effect highly suspect. Let us be honest about things. When you weren't watching them they could have been the slimiest cheaters in the game. I am speaking from experience. I have had friendships online with players I thought were honest. Right up until I saw them cheat, and abuse other players.

I have just one more thing to add on the subject. The sad reality is this. Those who beta test games actually have a higher likelihood of being cheaters. When the games they test go live. While I am sure most who beta test do so out of a sincere desire to help in the creation process of a game. There are many that do so to get a leg up on the live player base, or worse to find the *** in the games armor to exploit once it goes live.

To put it mildly the chances of a beta tester being an exploiter are a great deal higher then they are for somebody who didn't play the game until the day of its launch. I got some sad news for you. Those gold sellers, and those that operate bot trains were all likely beta testers. The strategies, and exploits them made use of right out of the gate were planned well in advance.

Anyway they are either guilty or innocent. You probably aren't in a position to know the truth of it either way. In a game with hundreds of thousands of users it isn't unfathomable that there will be innocent victims in the developers pursuit to rid its game of exploiters. Who aren't just hurting their customers, but their own bottom line. The majority of the install base wants them to be aggressive with cheaters.

Just like we want our law enforcement to be aggressive in rooting out real life criminals. We understand that sometimes they are going to arrest the wrong person for the crime, and sometimes the wrong person will be convicted, and while our hearts may go out to those innocent victims. Nobody would advocate that law enforcement should be ground to a halt, because of the possibility.

If your friends are genuinely innocent. Then you have to trust that the wheels of justice will exonerate them, and if they are genuine in their support of the game then they should understand that these sweeps are necessary for it to have any chance of prospering.

Chry

Update: All 3 were unbanned.

My point here is that this is terrible customer service and killing a game I love. Most of my guild is likely moving to another game soon and that's unfortunate as I love ESO and ES history.

Get off your high horses. A lot of people were banned last night that didn't deserve it and they are being censored because the last thing needed is MORE BAD PRESS. GET IT?

Iorail

Cheaters and exploiters will always be caught and banned and not any amount of third party defending will cover or defend the truth of why were they banned. Most of us know what they did and even if the get unbanned we know it was unfair for the rest of the player base that did not abuse it, however, at this point is a matter of principle and I really can care less anymore, as most of the issues that break this game get sweep under the rug and the ones suffering the results of the actions are the true players. Good travels to you all.

Phinix1

Chry wrote: »

Update: All 3 were unbanned.

My point here is that this is terrible customer service and killing a game I love. Most of my guild is likely moving to another game soon and that's unfortunate as I love ESO and ES history.

Get off your high horses. A lot of people were banned last night that didn't deserve it and they are being censored because the last thing needed is MORE BAD PRESS. GET IT?

All I get from your posts is that you have some angry agenda against ZOS and have taken OTHER PEOPLE'S problems upon yourself to play "hero" and try to take down the "evil corporation" that makes the "game you love."

You have lost ALL credibility with me. Both for your rudeness, and your tactics, which are in poor taste and inappropriate to the purpose of these forums. These forums are for people with legitimate problems to discuss possible solutions and bring issues in need of attention to those that can help resolve them.

They are not for angry rantings and hearsay evidence about your "friends" being oppressed by the man.

As far as I am concerned, you are just another botter/cheater/exploiter angry about the actions finally being taken against your garbage ruining the game, and come on here with some amateur vendetta attempt at propaganda trying to besmirch the company.

Let your "friends" resolve their issues for themselves next time. Maybe they can handle matters more tactfully than you have.

Good day sir.

Chry

You're blind and blindly defending a company you don't have nearly as much time in as I do.

Let me explain something to you - I run a business. If I'm going to do something that adversely affects my customers I'm not going to do it before a holiday weekend.

The sad thing is this is the second time in a row they've done it. They did it right before the Easter weekend (no one I know was affected, I just read about it) and now again on Memorial day weekend.

The funny thing is that my guild is 200 people strong and 60% veterans (armed forces, not in game) and they 2/3 people they banned were vets on memorial day weekend when they just wanted to hang out and play with us.

This company has a lot to learn. It's sad that it will most likely be after most people have left the game that they get their *** together.

Like it or not, that's the truth.

Good day sir.

Cously

Dear Chry, that's how MMOs are. *** happens all the time and they try to fix. Say a game will fail without it complete it's first year is absolutely ridiculous. The company indeed has a lot to learn and for that they need time. You likely run a small business, we are talking about a multi-million corporation with millions of customers, so you should now very well they don't give a *** because once your 200 members leave it won't matter, they have x times that amount left. Now whilst I do recognize as bad pratice, it is the standard pratice by those companies. That much said, MMO launch, big company, you should know where you stepped. At least they did a mistake trying to do the right thing.

[Moderator Note: Edited per our rules on Flaming]

mikeb16_ESO32

Waiting for the point at which some of the TES boosters get banned inadvertently and see their response. I seem to remember during beta they led the cheering for the restrictions on API access to third party add-on devs hailing it as a guarantee against gold sellers and botters. Well that went well didn't it?

Frainbog

Like the OP's friends, I too was banned for no reason. That ban has now been lifted and an apology given.

To be clear, I understand that when using automated systems to detect and ban bots that innocent parties are going to get caught up in that, and I have no problem with that (so long as all possible steps are talking to make sure that the number of innocents caught up in it are as minimal as possible).

However given this inevitability, when such large bot culls are done, there should be people set aside in Customer Services specifically to deal with these extra cases immediately. It should not take 30 hours or more to sort out such matters when you have forewarning that they are going to crop up.

Augustiine

To anyone that has been suspended illegitimately, don't give up guys. I just got my account unlocked after sending an email to them explaining the situation.

reggielee

i think the prob arose from masses 'farming' fast respawning elites in trials in large groups, causing alot of disconnects and repeated relogging. technically allowed but really.... just another exploit. sitting in one place farming nonstop for experience, grouped for the higher exp and loot... really...

*eye roll

hence all the braggin about reaching the new end cap in a couple of hours....like it means something

Frainbog

reggielee wrote: »

i think the prob arose from masses 'farming' fast respawning elites in trials in large groups, causing alot of disconnects and repeated relogging. technically allowed but really.... just another exploit. sitting in one place farming nonstop for experience, grouped for the higher exp and loot... really...

All my characters are level 34 or below. These bans have affected people of all levels. So I don't think it is to do with the VR's farming Elites.

Nazon_Katts

Frainbog wrote: »

reggielee wrote: »

i think the prob arose from masses 'farming' fast respawning elites in trials in large groups, causing alot of disconnects and repeated relogging. technically allowed but really.... just another exploit. sitting in one place farming nonstop for experience, grouped for the higher exp and loot... really...

All my characters are level 34 or below. These bans have affected people of all levels. So I don't think it is to do with the VR's farming Elites.

Just out of curiosity, but do you happen to have an idea what might have triggered the automated process?

Naisho

I know at least one case of legitimate player being banned. It looks like ZOS is rechecking and maybe he will get unbanned

LexonLightbringer

AlienDiplomat wrote: »

It is against the TOS to question disciplinary actions here. Also, you do not know your friends weren't botting, buying gold, exploiting, etc. You have only their word, which any court will tell you is HEARSAY and not admissible as evidence.

I suggest that rather than stirring up trouble you let them deal with the company themselves.

If upon investigation it turns out they WERE botting and exploiting, I praise ZOS and thank the divines they are gone for good. No offense.

EDIT: Also, please don't chorus about all the "poor legit customers" getting banned. I don't know anyone that wasn't botting, gold selling/buying, or exploiting that was banned, and I am in five guilds with over 1000 active members.

The people complaining loudest about the bans have been the people that deserved it, which is to be expected. That said, if it really was in error, let them dispute it through the channels available rather than making a public stink about it.

That's all fine and good, but if those three got banned for no good reason, then ZENIMAX should provide them with 30 day complementary time for every week they are banned. If there system is so archaic that they can distinguish between bots and people farming, then this game has a long way to go before it actually solves the problem.

LexonLightbringer

LexonLightbringer wrote: »

AlienDiplomat wrote: »

It is against the TOS to question disciplinary actions here. Also, you do not know your friends weren't botting, buying gold, exploiting, etc. You have only their word, which any court will tell you is HEARSAY and not admissible as evidence.

I suggest that rather than stirring up trouble you let them deal with the company themselves.

If upon investigation it turns out they WERE botting and exploiting, I praise ZOS and thank the divines they are gone for good. No offense.

EDIT: Also, please don't chorus about all the "poor legit customers" getting banned. I don't know anyone that wasn't botting, gold selling/buying, or exploiting that was banned, and I am in five guilds with over 1000 active members.

The people complaining loudest about the bans have been the people that deserved it, which is to be expected. That said, if it really was in error, let them dispute it through the channels available rather than making a public stink about it.

That's all fine and good, but if those three got banned for no good reason, then ZENIMAX should provide them with 30 day complementary time for every week they are banned. If there system is so archaic that they can't distinguish between bots and people farming, then this game has a long way to go before it actually solves the problem.

Endolith

OT: Don't call something hearsay unless you know the definition of hearsay.

RubyTigress

Yes, there have been some documented false positives in the ban waves.

It does not follow that ALL complainers are false positives, but NO ONE in this thread knows the truth of it. Zos has to investigate, which is frustrating if you're caught in a false positive, and I hope it's resolved for your friends soon.

crislevin

Jee, lot of free defenders here spewing threats and jumping on op for a legit problem.

This is customer support forum, isn't it? Where do you suggest op post problems? Yahoo.com?

If you have nothing to say to help solving an obvious problem, don't say anything.

Frainbog

Nazon_Katts wrote: »

Just out of curiosity, but do you happen to have an idea what might have triggered the automated process?

Nope, sorry I don't. This is the frustrating thing with not being told exactly what the problem was, I have no whether come the next time there is a large bot cull, I will be flagged and banned again.