Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Can I please have someone from the Billing Department call me?
Taft
✭
Not another help desk person. An actual person from the billing department.
I have had an issue with being billed on this game since last Monday, 12May2014. I had entered in a ticket explaining that because of your inconsistent method of charging my credit card, the company had marked you as a fraudulent business. In order to resolve this, you need to fix a charge you made to me on 6Apr2014 for 77.94$ and never settled. When this ticket was originally setup the support person ( Brad ) assured me it would be done in a week and someone would contact me. I had very little contact during that time and most of it was another help desk person asking the same questions or offering the same advice which I had repeatedly told people will not work.
After writing multiple emails to reply to my ticket over the past weekend I called back in and this time a new person took down more of my information including a partial card number, and a phone number for my cc company and assured me he would write in the ticket that I wanted to be contacted by a person from the billing department and be on the phone when they attempted to resolve this issue with my credit card company because I felt put out that I was being treated as a go between for issues between two companies. On Wednesday I received another call asking if things had been settled even though no action had been taken by you. I asked the individual if he was from the billing department and he explained he was not. After restating what I had already made clear, so much so that the person was reading the information off the ticket, I was once again told that someone from the billing department would need to contact me. It seems that every two days someone new picks up my ticket, doesn't read it fully, contacts me, and then tells me that the billing department needs to contact me to resolve this.
My guilders having found out about this are starting to cancel their subscriptions now, and are putting in tickets for my ticket to be looked at. I received another email yesterday asking for information already supplied so that someone from the billing department could resolve this. I replied saying that all of this was in the ticket. We are about to head into a holiday weekend which would be perfect for some playtime in ESO. I would like very much to have this resolved. All of my contact information is on the ticket.
How can I reach someone from the actual billing department? I would like someone to call me that has the power to resolve this, as opposed to handed off to another help desk person who has no power.
[Incident: 140512-037303]
@ZOS_JessicaFolsom @ZOS_GinaBruno
Can you help me?
I am trying to give you my money.
I have had an issue with being billed on this game since last Monday, 12May2014. I had entered in a ticket explaining that because of your inconsistent method of charging my credit card, the company had marked you as a fraudulent business. In order to resolve this, you need to fix a charge you made to me on 6Apr2014 for 77.94$ and never settled. When this ticket was originally setup the support person ( Brad ) assured me it would be done in a week and someone would contact me. I had very little contact during that time and most of it was another help desk person asking the same questions or offering the same advice which I had repeatedly told people will not work.
After writing multiple emails to reply to my ticket over the past weekend I called back in and this time a new person took down more of my information including a partial card number, and a phone number for my cc company and assured me he would write in the ticket that I wanted to be contacted by a person from the billing department and be on the phone when they attempted to resolve this issue with my credit card company because I felt put out that I was being treated as a go between for issues between two companies. On Wednesday I received another call asking if things had been settled even though no action had been taken by you. I asked the individual if he was from the billing department and he explained he was not. After restating what I had already made clear, so much so that the person was reading the information off the ticket, I was once again told that someone from the billing department would need to contact me. It seems that every two days someone new picks up my ticket, doesn't read it fully, contacts me, and then tells me that the billing department needs to contact me to resolve this.
My guilders having found out about this are starting to cancel their subscriptions now, and are putting in tickets for my ticket to be looked at. I received another email yesterday asking for information already supplied so that someone from the billing department could resolve this. I replied saying that all of this was in the ticket. We are about to head into a holiday weekend which would be perfect for some playtime in ESO. I would like very much to have this resolved. All of my contact information is on the ticket.
How can I reach someone from the actual billing department? I would like someone to call me that has the power to resolve this, as opposed to handed off to another help desk person who has no power.
[Incident: 140512-037303]
@ZOS_JessicaFolsom @ZOS_GinaBruno
Can you help me?
I am trying to give you my money.
Amazing and Revolutionary!
(when works)
(when works)