Welp, lost my interest in sticking around for now. I had the urge to spend time and money on housing, but without being able to spend that money on an item, you've lost my playtime due to your own silly reasons. Customer service wouldn't budge. See how fomo kills it for you?
Sometimes we don't have crowns at that point, or are too busy to play to even consider buying the item
You see, that's actually the point.
I'll leave it at that and let you decide what that means.
If I have money then, but don't feel like playing, I'm not going to buy it. If I have no time to play, but I have money, why would I buy it hoping I'll feel like playing later...? I'll spend elsewhere. 🤦 They lose more money not making it available all the time, or at least opening up this option to purchase via CS.