Freezing in load screen after swapping characters -PS4

NightAngel690 · December 2020

Whenever I try to swap characters I freeze in a load screen while loading in. I have to force close the app and re-open it for it to work.

ZOS_Bill · December 2020

@NightAngel690

Deleting your Elder Scrolls Online saved data file can resolve some errors on console. Please be aware that deleting the save data will only reset your Options settings, and that no character data or game progress will be affected.

To delete save data on the PlayStation 4:

From the PlayStation Dynamic Menu, navigate to Settings.
Go to Application Saved Data.
Click on Saved Data in System Storage
Select "Delete"
Select The Elder Scrolls Online.
Place ticks next to ESO Save Data.
Select [Delete] and then select [OK] to confirm your decision.