Maybe post a ticket number if you want anyone here to do something? Also average response time for ZOS here during the pandemic is 10 business days, ie weekends and national holidays doesn't count, assuming you submitted the ticket on the day Greymoor dropped (and haven't updated it since as that pushes you right to the back at the queue to start your wait time over from the beginning) it's only been what? Eight?

But post your ticket number and @ZOS_BillE, he can at least tell you if your ticket is in the right pile.