Maintenance for the week of September 22:
• NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)

How long will we be down?

  • Davor
    Davor
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    karekiz wrote: »
    Wonder what the exact issue was. Seems like a jackhammer approach.

    I remember way back in EQ they accidently put an item for 1 station cash <crowns> when it was supposed to be like 1000 <10.00 USD>.

    And you could buy and buy and buy.

    It could be that. Funny last time Zenimax did an "emergency fix" was because there was something wrong with the crown store. I wouldn't be surprised if it was crown store related. Maybe ESO+ members were able to get something like you said and most of us didn't notice it, but Zeni did.
    Not my quote but I love this saying

    "I would pay It for support. But since they choosed we are just numbers and not customers, i dont mind if game and zos goes to oblivion"
  • barney2525
    barney2525
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    KingMagaw wrote: »
    I get home 6 PM. Start downloading applying patch. Now i cannot log in because servers are down.


    I have missed my chance at daily login reward and my Dremora plunder skulls.


    Are you just going to shaft me @ZOS_GinaBruno


    This should not take 24 hours. Seems like they should be up well before you miss out on login and dremora. You timing on Dremora will probably change, but you won't lose it.
  • Jenivaa
    Jenivaa
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    pepe.jpg
    Queen of guild - Tamriels Best In Slot - PC/EU
  • Lysette
    Lysette
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    Rukia541 wrote: »
    How long does it take to download FFIV? Seems like a good time to try out another MMO. Who knows? Maybe I'll like it better?

    I say this as an ESO+ member.

    Well I would not recommend another MMO that requires sub.. try out GW2, you get ridiculous amount of content for free2play. If you like it, buy it once and have access forever. It is not as good as ESO but something of a change. Similar account bound systems, no heavy emphasis on grind, easy to get into.

    FF14 will take you ages to get max lvl and classes are so slow, we are talking 2.5 second global cooldowns and 1-2 ability spam for many many levels. It is not a good MMO to 'try out' unless you plan going all the way to max.

    I hop between GW2 and WoW admittedly but my sub there is free cuz I have endless gold.. bouncing between 3 games ensure you never get burned out of 1 lol.

    What an odd time for maintenance though.

    Not odd for an emergency - there the timing is always "right now".
  • barbg88ub17_ESO
    Please Zos, show some respect for your players and give updates regarding down time. Just let us know you are trying to give SOME KIND OF CUSTOMER SERVICE.
  • mistermacintosh
    mistermacintosh
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    nimander99 wrote: »
    I took my birthday off for this. Super bummed. Oh well, at least I finally created a post after 4 years that got more than 2 comments ;)

    #Silverlining

    Never take the day off on patch day to play ESO. You don't actually get to play ESO on patch day. They should call it broken server day, so people know to take time off after...
    Legalize Nirnroot!

    Mac User, NA Server (CP810+, PVE focused):
    Magicka Templar Ra the Everlasting (Level 50 - Main Character)
    Stamina Sorcerer Khazaka-ri (Level 50 - Crafter)
    Dragonknight Tank Skalda Flamewreath (Level 50)
    Pet Sorcerer Hellias Ocume (Level 50)
    Magicka Necromancer Socelon (Level 4)

    Templar Healer Mends-Through-Panic (Level 50)
    Stamina Nightblade Adanna-daro (Level 50)
    Stamina Warden Marely Sprigs (Level 50)
    Stamina Dragonknight Ursula Trollcalmer (Level 50)
    Stamina Necromancer Daengeval (Level 4)

    Stamina Templar Cornellus Graves (Level 50)
    Warden Healer Pays-For-Luxury (Level 50)
    Magicka Sorcerer Sophia Flash (Level 50)
    Magicka Dragonknight Cinvalo Aloavel (Level 50)
    Magicka Nightblade Esmerelda the Cruel (Level 50)
  • doc_ketamine
    doc_ketamine
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    Rukia541 wrote: »
    Well I would not recommend another MMO that requires sub.. try out GW2, you get ridiculous amount of content for free2play. If you like it, buy it once and have access forever. It is not as good as ESO but something of a change. Similar account bound systems, no heavy emphasis on grind, easy to get into.

    FF14 will take you ages to get max lvl and classes are so slow, we are talking 2.5 second global cooldowns and 1-2 ability spam for many many levels. It is not a good MMO to 'try out' unless you plan going all the way to max.

    Sacre bleu!

    I'm canceling my FF14 download then. I'll check out GW2 while the maintenance goes on. Thanks!

  • barney2525
    barney2525
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    Well i logged in, then signed up for ESO+ got 1500 crowns but my craftbag didn't unlock. Restarted the game thinking it would unlock if I did, but said it was down for maintenance. Also wasn't ESO+ supposed give a few more crowns now?

    you get 1500 crowns per month
  • reprosal
    reprosal
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    Davor wrote: »
    karekiz wrote: »
    Wonder what the exact issue was. Seems like a jackhammer approach.

    I remember way back in EQ they accidently put an item for 1 station cash <crowns> when it was supposed to be like 1000 <10.00 USD>.

    And you could buy and buy and buy.

    It could be that. Funny last time Zenimax did an "emergency fix" was because there was something wrong with the crown store. I wouldn't be surprised if it was crown store related. Maybe ESO+ members were able to get something like you said and most of us didn't notice it, but Zeni did.

    Literally just gave you 2 reasons why there is an emergency fix in place. Dont always blame the crown store.
  • Salvas_Aren
    Salvas_Aren
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  • Jounin13
    Jounin13
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    Ackwalan wrote: »
    Looks like it will be a couple hours. But, this does give us time to update the add-ons. Glass half full.

    https://forums.elderscrollsonline.com/en/discussion/441882/pc-mac-na-eu-maintenance-oct-22-2pm-edt

    Won't addons possibly need to be re-updated depending on what they do during downtime since something is clearly broken?
  • nimander99
    nimander99
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    nimander99 wrote: »
    I took my birthday off for this. Super bummed. Oh well, at least I finally created a post after 4 years that got more than 2 comments ;)

    #Silverlining

    Never take the day off on patch day to play ESO. You don't actually get to play ESO on patch day. They should call it broken server day, so people know to take time off after...

    The last few patches have gone off without a hitch for me... So I figured it was all good.
    I AM UPDATING MY PRIVACY POLICY

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    ∽∽∽ 2 years of Elder Scrolls Online ∼∼∼
    "Give us money" = Box sales & monthly sub fees,
    "moar!" = £10 palomino horse,
    "MOAR!" = Switch to B2P, launch cash shop,
    "MOAR!!" = Charge for DLC that subs had already paid for,
    "MOAR!!!" = Experience scrolls and riding lessons,
    "MOARR!!!" = Vampire/werewolf bites,
    "MOAARRR!!!" = CS exclusive motifs,
    "MOOAARRR!!!" = Crown crates,
    "MOOOAAARRR!!!" = 'Chapter's' bought separately from ESO+,
    "MOOOOAAAARRRR!!!!" = ???

    Male, Dunmer, VR16, Templar, Aldmeri Dominion, Master Crafter & all Traits, CP450
  • Lysette
    Lysette
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    Davor wrote: »
    karekiz wrote: »
    Wonder what the exact issue was. Seems like a jackhammer approach.

    I remember way back in EQ they accidently put an item for 1 station cash <crowns> when it was supposed to be like 1000 <10.00 USD>.

    And you could buy and buy and buy.

    It could be that. Funny last time Zenimax did an "emergency fix" was because there was something wrong with the crown store. I wouldn't be surprised if it was crown store related. Maybe ESO+ members were able to get something like you said and most of us didn't notice it, but Zeni did.

    Unlikely - in that case they wouldn't have taken down just the login server, but kicked all from the servers at once. But here they closed logins, investigated the issue whilst people already logged in could still play, and once they found the problem and a fix was estimated for it, they took all servers down, in order to do the actual fixing.
    Edited by Lysette on 22 October 2018 20:54
  • Xarc
    Xarc
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    Xarcus wrote: »
    As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

    when you say "some fixes", are you talking about the absence of a french translation in the game ?

    who62sng3xs8.png

    Just to know, any response ?
    @ZOS_GinaBruno
    Edited by Xarc on 22 October 2018 20:54
    @xarcs FR-EU-PC -
    Please visit my house ingame !
    sorry for my english, it's not my native language, I'm french
    "Death is overrated", Xarc
    Xãrc -- breton necro - DC - AvA rank50
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  • vailjohn_ESO
    vailjohn_ESO
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    @Maggi12 I can tell you what one issue is:

    E4fJ9ut.jpg


    The problem for me is that the "missing" slots had inventory. I had 480 Bank Slots filled with items. I had let my ESO Plus lapse on this account so I couldn't add anything more but I could still withdraw any of the 480 items. When I logged on after the Nerfmire update, my Bank said I only had 240 items in my bank. Apparently the game had removed 240 items and tried to redistribute them among my character's personal inventory slots. Many of my alts are mules with already full inventories, so I don't know if everything got redistributed or if some was lost to Oblivion.
    PC NA : 2013 Beta Tester : Altoholic
  • FlyingSwan
    FlyingSwan
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    How long does it take to download FFIV? Seems like a good time to try out another MMO. Who knows? Maybe I'll like it better?

    I say this as an ESO+ member.

    FFXIV is vastly superior to ESO in all ways, and most certainly is worth a sub, whereas I feel ESO Plus cannot be justified due to the low quality of the game. I left ESO Plus 18 months ago to move to FFXIV and it was an excellent choice.

    The only reason I have come back to ESO for a bit, is I consumed all of the current FFXIV content and fancied a change. Once I've 'done' Murkmire, I'll go back to FFXIV.

    Flipping between the two is fine, but to me there is no comparison on terms of quality, FFXIV is how it should be done and I do not resent paying them, whereas when I had ESO+ I felt ZOS were taking the *** due to their cash shop antics and general low ability as a developer. So while I'll certainly come back to ESO from time to time, and use my surplus of Crowns gained from prior subs to procure DLC, I'll never sub to ESO again. FFXIV is worth every penny of the sub IMO because the game is managed correctly with the focus on the customer and I have not ever felt I am being subjected to a cash grab.


    Edited by FlyingSwan on 22 October 2018 21:02
  • Jounin13
    Jounin13
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    I wonder if keeping people in game for the first 2 hours before taking the game down completely is them trying to say oh no the game wasn't down those first 2 hours.
  • SydneyGrey
    SydneyGrey
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    Would be super nice if they didn't introduce new DLCs in the middle of festivals. There are always problems, and then people in certain time zones miss a big chunk of a festival day.
  • Lysette
    Lysette
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    Ok, that sounds really serious then - glad they started investigating and fixing it right away.
  • ZharaX
    ZharaX
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    Indeed there is a policy...

    ZENIMAX FIRST!
    Oh yeah, and your money
    The picture on the wall is chaotic.
    I don't want to look at it, but when I do,
    I cannot speak because of the confusion in my head!
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

    I can understand ZOS having to do QA and maintenance. But did you *have* to do it during prime playing time for EU players? At least be considerate to your (paying - like me...) customers, and credit us with today's event ticket - since there is no way we can log in and actually *earn* it today...

    Thank you.

    In this case, yes.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • barbg88ub17_ESO
    There is no Gina only Zuul
  • CritsTheBed
    CritsTheBed
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    Hey guys lets take it easy on the devs. Im sure theyre working hard to get us all back online and playing. Plus Im trying to get ap refunded bc of a mistake that i made.
  • Lysette
    Lysette
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    Absolutely Gina, this couldn't wait, I agree.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Xarcus wrote: »
    Xarcus wrote: »
    As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

    when you say "some fixes", are you talking about the absence of a french translation in the game ?

    who62sng3xs8.png

    Just to know, any response ?
    @ZOS_GinaBruno

    We're planning on hotfixing that issue tomorrow.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • rfennell_ESO
    rfennell_ESO
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    As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

    I can understand ZOS having to do QA and maintenance. But did you *have* to do it during prime playing time for EU players? At least be considerate to your (paying - like me...) customers, and credit us with today's event ticket - since there is no way we can log in and actually *earn* it today...

    Thank you.

    In this case, yes.

    You mean you have downtime for an actual reason????

    OMG time to make posts declaring I should be compensated for my lost time.
  • Lysette
    Lysette
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    Oh heck, tomorrow - in EDT I guess - then I better go back to bed.
  • dengodadegen
    dengodadegen
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    In this case, yes.

    You needed to take server down in this case or you are going to give us todays event ticket?
    - If it don't fit don't force it -
    Swedish drummer
  • Elsonso
    Elsonso
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    Please Zos, show some respect for your players and give updates regarding down time. Just let us know you are trying to give SOME KIND OF CUSTOMER SERVICE.

    Keep an eye on the pinned topic in the forum.
    XBox EU/NA:@ElsonsoJannus
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    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Sekero
    Sekero
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    As of right now, we're still having QA do some checks. Once they're finished, we'll be taking PC NA and EU offline to continue on with applying some fixes, which will likely take a couple hours. Keep in mind these are all rough estimates.

    I can understand ZOS having to do QA and maintenance. But did you *have* to do it during prime playing time for EU players? At least be considerate to your (paying - like me...) customers, and credit us with today's event ticket - since there is no way we can log in and actually *earn* it today...

    Thank you.

    In this case, yes.

    IS that "Yes we had to" or "Yes we'll give you the ticket"?
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