The Elder Scrolls Online

Maintenance for the week of November 3:
• [COMPLETE] NA megaservers for maintenance – November 3, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] EU megaservers for maintenance – November 3, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• [COMPLETE] ESO Store and Account System for maintenance – November 3, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
https://forums.elderscrollsonline.com/en/discussion/684716

Can't access the game

Leave a Reply
Greystag
Greystag
✭✭✭✭
Hi, I'm trying to log into the game, but I keep getting the verification access code message even though I'm entering my password correctly. No codes are being sent to my email account either.
When I try to log into the website, it just buffers for a few seconds and reloads itself, so I can't login there either.

Is this happening to anyone else? Are the login servers down? (PC/EU)

EDIT: An hour or so later, I'm now able to login!
Edited by ZOS_Bill on 26 September 2024 20:34
| PC / EU |
| Aspen Greystag, Khajiit Warden |
| Healer, Tank |
| CP: 2500 |
| Guilds: Officer at Meridia's Light |
  • Runefang
    Runefang
    ✭✭✭✭✭
    ✭✭
    I have the same problem too.
  • Sylvia211264
    Sylvia211264
    ✭✭✭
    Me too, was kicked because of Inactivity. Tried to login again, failed. Playing on PC/EU.
  • KS_Amt38
    KS_Amt38
    ✭✭✭
    Same problem here.
  • DreamyLu
    DreamyLu
    ✭✭✭✭✭
    ✭
    Add me
    I'm out of my mind, feel free to leave a message... PC/NA
  • Cruxanero
    Cruxanero
    ✭✭✭✭
    PC NA here. I just tried to login and got the "Login failed" message for 3 or 4 times, only then it worked.
    I'm admittedly not absolutely sure I entered my password correctly the first times though (it's early), but 3 or 4 failed tries usually don't happen.
    Edited by Cruxanero on 29 August 2024 09:04
  • NoSoup
    NoSoup
    ✭✭✭✭✭
    Same, PC|NA. Keeps saying invalid password but I'm 100% entering correctly.
    Formally SirDopey, lost forum account during the great reset.....
  • Susan_Sto
    Susan_Sto
    ✭✭✭
    Me too, trying to log onto PCEU. Tried a restart but no joy.
  • BeeGnu
    BeeGnu
    ✭✭
    And me. No luck logging in on either EU or NA, having checked my password 10+ times. I'm getting the 'incorrect or inactive' password message.
  • joaxii
    joaxii
    ✭✭
    BeeGnu wrote: »
    And me. No luck logging in on either EU or NA, having checked my password 10+ times. I'm getting the 'incorrect or inactive' password message.

    Same here. EU server, checked two accounts, the same on both.
  • Runefang
    Runefang
    ✭✭✭✭✭
    ✭✭
    I'm in now
  • Ardriel
    Ardriel
    ✭✭✭✭
    Can't log in on NA and EU with both accounts and get the same message:
    drtwmc9190x9.jpg
  • T4tone
    T4tone
    Soul Shriven
    Yeah, I am getting the same
  • htltrashb16_ESO
    htltrashb16_ESO
    ✭✭✭
    Same message (PC EU). Username and password are correct and active (I can connect to my account).
  • Faulgor
    Faulgor
    ✭✭✭✭✭
    ✭✭✭✭✭
    38kkze8ldv08.png

    Same here, PC EU.
    Trying to log in on the web site doesn't even spit out an error. Just nothing happens.

    Password recovery also doesn't seem to work (not receiving any mail).
    Alandrol Sul: He's making another Numidium?!?
    Vivec: Worse, buddy. They're buying it.
  • Ardriel
    Ardriel
    ✭✭✭✭
    I can't even log into my account :/ no reaction it does not say wrong password or something but just no reaction
  • BlueViolet
    BlueViolet
    ✭✭✭✭✭
    I am also having this issue, I keep being told that my login or password is incorrect, but I can log in to my account on the website just fine. The game just wont let me in. Either on NA or EU

    Edit - I managed to get in, but when I logged out, I couldn't get back in again.
    My second account has had no issues at all though. So weird.





    Edited by BlueViolet on 29 August 2024 09:19
    EU / NA / PC
  • SatanicSister
    SatanicSister
    ✭✭✭
    Same here, PC EU, was playing a few hours earlier with no problems. When tried to log in a few minutes ago, kept giving the same login error despite my password being correct.
    There is life after death, be patient and you will see.
  • rebody
    rebody
    ✭✭✭
    Same. Both game and website I cannot sign into. Keep getting Login failed and website just refreshes with a blank ID and password fields.
  • Master_Fluff
    Master_Fluff
    ✭✭✭✭
    Same problem for me too. Username and password are not incorrect and my account is active. PC EU
    Halcyon Black
  • LarsS
    LarsS
    ✭✭✭✭✭
    Same problem for me on two accounts PC EU
    GM for The Daggerfall Authority EU PC
  • Susan_Sto
    Susan_Sto
    ✭✭✭
    Just did a repair with the launcher and now able to getting into the game
  • Greystag
    Greystag
    ✭✭✭✭
    I'm now able to log in, no repairing or relaunching necessary.
    | PC / EU |
    | Aspen Greystag, Khajiit Warden |
    | Healer, Tank |
    | CP: 2500 |
    | Guilds: Officer at Meridia's Light |
  • NoSoup
    NoSoup
    ✭✭✭✭✭
    yeah it's got to be some sort of login/server issue. Waited 10 minutes and I was just able to log in, so don't get too stressed out worrying that something has happened to your account
    Formally SirDopey, lost forum account during the great reset.....
  • Sylvia211264
    Sylvia211264
    ✭✭✭
    Restarted PC and I was able to login.
  • ZOS_Bill
    ZOS_Bill
    admin
    As the OP and many others in the thread can now login, we are going to close the thread going forward.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.