Hi @sPark101, can you place in a support ticket with this issue? When you do, please provide us with the ticket number. We can get customer service to take a look.
Can you also provide more context regarding where you are pressing play? If you can include a screenshot of what is happening, that would be helpful. Thank you.
We appreciate the update and we are glad to hear back that you can login without problems. With this issue resolved, we are going to close the thread from further posts.