eso.exe and d3d11.dll hate each other

Scarr · August 2015

I can play an hour or 3 hours but eventually my game locks up and windows event viewer offers this Error information. When the game freezes, I hear a windows error sound and I can press spacebar to close the error popup and I go back to desktop. The eso.exe process is not responding until the error window is closed out, then it all closes and writes the error event log. Is there anything that I can do to prevent this?

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a7da4
Faulting process id: 0x104c
Faulting application start time: 0x01d0dec9f4e33d64
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 2d033505-4ada-11e5-9ad8-c86000c6769c

Scarr · August 2015

Here is the error report from a crash I had yesterday.

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18933, time stamp: 0x55a69ec4
Exception code: 0x00000201
Fault offset: 0x0000c42d
Faulting process id: 0xd38
Faulting application start time: 0x01d0dde90b7f4821
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 4dc81152-49dc-11e5-93a0-c86000c6769c

---

and the crash before that one....

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a7da4
Faulting process id: 0x1050
Faulting application start time: 0x01d0ddc34b8ee74e
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 482aa5f9-49bd-11e5-bf18-c86000c6769c

---

and the crash before that other one...

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a4f28
Faulting process id: 0x93c
Faulting application start time: 0x01d0dc8af049f769
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 53137e50-4886-11e5-bf18-c86000c6769c

---

and this crash too....

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a4906
Faulting process id: 0x479c4
Faulting application start time: 0x01d0dc87110a7ca0
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 9462b5fb-487b-11e5-9f37-c86000c6769c

---

oh and not to forget this crash...

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a4f28
Faulting process id: 0x374e0
Faulting application start time: 0x01d0dc676d4d94b5
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 25390add-4878-11e5-9f37-c86000c6769c

ZOS_MollyH · August 2015

Hello @Scarr !

Since the faulting modules are directx related, we would like to have you try running an SFC scan on your machine to check for any errors and repair them.

To do this, you will need to open a command prompt running as administrator and run the command sfc /scannow

From there, simply follow the prompts. For further information, you can check out Microsoft's knowledgebase article on running an SFC scan by visiting support.microsoft.com/en-us/kb/929833

Scarr · August 2015

Thank you, running the sfc/scannow command now. Will let you know how it it goes.

Scarr · August 2015

I got this, don't look good.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

c:\Windows>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
[0x7FEEFD113B0] ANOMALY: meaningless REX prefix used

c:\Windows>

Scarr · August 2015

I extracted the errors as follows:

2015-08-25 13:19:06, Info CSI 000003eb [SR] Beginning Verify and Repair transaction
2015-08-25 13:19:06, Info CSI 000003ed [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:19:06, Info CSI 000003ef [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:19:06, Info CSI 000003f1 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:19:06, Info CSI 000003f2 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-25 13:19:06, Info CSI 000003f4 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:19:06, Info CSI 000003f5 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-25 13:19:07, Info CSI 000003f8 [SR] Verify complete

and

2015-08-25 13:20:24, Info CSI 0000062c [SR] Repairing 1 components
2015-08-25 13:20:24, Info CSI 0000062d [SR] Beginning Verify and Repair transaction
2015-08-25 13:20:24, Info CSI 0000062f [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:20:24, Info CSI 00000631 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:20:24, Info CSI 00000633 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:20:24, Info CSI 00000634 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-25 13:20:24, Info CSI 00000636 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-08-25 13:20:24, Info CSI 00000637 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-08-25 13:20:24, Info CSI 0000063a [SR] Repair complete
2015-08-25 13:20:24, Info CSI 0000063b [SR] Committing transaction
2015-08-25 13:20:24, Info CSI 0000063f [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

Scarr · August 2015

Seems the sfc/scannow errors I got were related to a botched windows update in May. I removed MS update KB3022345 and am in the process of doing another sfc/scannow. Will post results when complete.

Scarr · August 2015

The SFC/SCANNOW no longer reports any errors but I am still crashing with the following error. Still pointing toward d3d11.dll

From Windows Event Viewer, Error:

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a7da4
Faulting process id: 0xcac
Faulting application start time: 0x01d0df9d1045588a
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: f1200f48-4b93-11e5-a370-c86000c6769c

Fault bucket 129147774, type 25
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: eso.exe
P2: 1.0.0.1
P3: 55b962e3
P4: d3d11.dll
P5: 6.2.9200.16570
P6: 5153774d
P7: c0000005
P8: 000a7da4
P9:
P10:

Attached files:
C:\Users\CTD-Win7\AppData\Local\Temp\WER4F4B.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\CTD-Win7\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_eso.exe_25b826275bd92dad3d24d373a4e3613736efc_150e848d

Analysis symbol:
Rechecking for solution: 0
Report Id: f1200f48-4b93-11e5-a370-c86000c6769c
Report Status: 0

Scarr · August 2015

Here is the report from the windows Report.wer

Version=1
EventType=APPCRASH
EventTime=130850270492564004
ReportType=2
Consent=1
UploadTime=130850270499334391
ReportIdentifier=f1200f49-4b93-11e5-a370-c86000c6769c
IntegratorReportIdentifier=f1200f48-4b93-11e5-a370-c86000c6769c
WOW64=1
Response.BucketId=129147774
Response.BucketTable=25
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=eso.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=55b962e3
Sig[3].Name=Fault Module Name
Sig[3].Value=d3d11.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.2.9200.16570
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5153774d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000a7da4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
UI[3]=ESO has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[8]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\NSI.dll
LoadedModule[11]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[12]=C:\Windows\system32\WINNSI.DLL
LoadedModule[13]=X:\Zenimax Online\The Elder Scrolls Online\game\client\MSVCR100.dll
LoadedModule[14]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[15]=X:\Zenimax Online\The Elder Scrolls Online\game\client\granny2.dll
LoadedModule[16]=C:\Windows\syswow64\USER32.dll
LoadedModule[17]=C:\Windows\syswow64\GDI32.dll
LoadedModule[18]=C:\Windows\syswow64\LPK.dll
LoadedModule[19]=C:\Windows\syswow64\USP10.dll
LoadedModule[20]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[21]=X:\Zenimax Online\The Elder Scrolls Online\game\client\Awesomium.dll
LoadedModule[22]=C:\Windows\system32\OPENGL32.dll
LoadedModule[23]=C:\Windows\system32\GLU32.dll
LoadedModule[24]=C:\Windows\system32\DDRAW.dll
LoadedModule[25]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[26]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[27]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[28]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[29]=C:\Windows\syswow64\ole32.dll
LoadedModule[30]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[31]=C:\Windows\system32\dwmapi.dll
LoadedModule[32]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[33]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[34]=C:\Windows\system32\VERSION.dll
LoadedModule[35]=C:\Windows\system32\WINMM.dll
LoadedModule[36]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[37]=C:\Windows\system32\Secur32.dll
LoadedModule[38]=C:\Windows\system32\OLEACC.dll
LoadedModule[39]=C:\Windows\system32\RICHED20.dll
LoadedModule[40]=X:\Zenimax Online\The Elder Scrolls Online\game\client\binkw32.dll
LoadedModule[41]=C:\Windows\system32\MSVCP100.dll
LoadedModule[42]=C:\Windows\system32\WSOCK32.dll
LoadedModule[43]=X:\Zenimax Online\The Elder Scrolls Online\game\client\cg.dll
LoadedModule[44]=X:\Zenimax Online\The Elder Scrolls Online\game\client\cgGL.dll
LoadedModule[45]=C:\Windows\system32\d3dx9_43.dll
LoadedModule[46]=X:\Zenimax Online\The Elder Scrolls Online\game\client\d3d9.dll
LoadedModule[47]=C:\Windows\system32\d3dx11_43.dll
LoadedModule[48]=C:\Windows\system32\D3DCOMPILER_43.dll
LoadedModule[49]=C:\Windows\system32\apphelp.dll
LoadedModule[50]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[51]=C:\Windows\syswow64\USERENV.dll
LoadedModule[52]=C:\Windows\syswow64\profapi.dll
LoadedModule[53]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[54]=C:\Windows\system32\MPR.dll
LoadedModule[55]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[56]=C:\Windows\system32\UxTheme.dll
LoadedModule[57]=C:\Windows\system32\samcli.dll
LoadedModule[58]=C:\Windows\system32\MSACM32.dll
LoadedModule[59]=C:\Windows\system32\sfc.dll
LoadedModule[60]=C:\Windows\system32\sfc_os.DLL
LoadedModule[61]=C:\Windows\syswow64\urlmon.dll
LoadedModule[62]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[63]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[64]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[65]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[66]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[68]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[69]=C:\Windows\syswow64\iertutil.dll
LoadedModule[70]=C:\Windows\syswow64\WININET.dll
LoadedModule[71]=C:\Windows\AppPatch\AcXtrnal.DLL
LoadedModule[72]=C:\Windows\system32\SHUNIMPL.DLL
LoadedModule[73]=C:\Windows\system32\SortWindows6Compat.dll
LoadedModule[74]=C:\Windows\system32\IMM32.DLL
LoadedModule[75]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[76]=C:\Program Files\Lucidlogix Technologies\VIRTU MVP 2.0\x86\LoaderExtension.dll
LoadedModule[77]=C:\Program Files\Lucidlogix Technologies\VIRTU MVP 2.0\x86\ConfigurationController.dll
LoadedModule[78]=X:\Zenimax Online\The Elder Scrolls Online\game\client\Hook.dll
LoadedModule[79]=X:\Zenimax Online\The Elder Scrolls Online\game\client\dbghelp.dll
LoadedModule[80]=C:\Windows\system32\MSVCR120.dll
LoadedModule[81]=C:\Windows\system32\MSVCP120.dll
LoadedModule[82]=C:\Windows\system32\d3d9.dll
LoadedModule[83]=C:\Windows\system32\d3d8thk.dll
LoadedModule[84]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[85]=C:\Windows\system32\rsaenh.dll
LoadedModule[86]=C:\Windows\system32\d3d11.dll
LoadedModule[87]=C:\Windows\system32\dxgi.dll
LoadedModule[88]=C:\Windows\system32\nvd3dum.dll
LoadedModule[89]=C:\Windows\system32\nvwgf2um.dll
LoadedModule[90]=C:\Windows\system32\bcrypt.dll
LoadedModule[91]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[92]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[93]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[94]=C:\Program Files\Lucidlogix Technologies\VIRTU MVP 2.0\x86\lucidd3d10u.dll
LoadedModule[95]=C:\Windows\system32\EKC3220.DLL
LoadedModule[96]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[97]=C:\Program Files\Lucidlogix Technologies\VIRTU MVP 2.0\x86\LucidInterop.dll
LoadedModule[98]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[99]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[100]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[101]=C:\Windows\system32\wbemcomn.dll
LoadedModule[102]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[103]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[104]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[105]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[106]=C:\Windows\system32\nvapi.dll
LoadedModule[107]=C:\Windows\System32\xaudio2_7.dll
LoadedModule[108]=C:\Windows\System32\MMDevApi.dll
LoadedModule[109]=C:\Windows\System32\PROPSYS.dll
LoadedModule[110]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[111]=C:\Windows\system32\avrt.dll
LoadedModule[112]=C:\Windows\system32\DSOUND.DLL
LoadedModule[113]=C:\Windows\system32\POWRPROF.dll
LoadedModule[114]=C:\Windows\system32\mscms.dll
LoadedModule[115]=C:\Windows\system32\icm32.dll
LoadedModule[116]=C:\Windows\system32\mswsock.dll
LoadedModule[117]=C:\Windows\System32\wshtcpip.dll
LoadedModule[118]=C:\Windows\System32\wship6.dll
LoadedModule[119]=C:\Windows\system32\DNSAPI.dll
LoadedModule[120]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[121]=C:\Windows\system32\rasadhlp.dll
LoadedModule[122]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[123]=X:\Zenimax Online\The Elder Scrolls Online\game\client\icudt42.dll
LoadedModule[124]=C:\Windows\system32\WINHTTP.dll
LoadedModule[125]=C:\Windows\system32\webio.dll
LoadedModule[126]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[127]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[128]=C:\Windows\system32\credssp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=129147774/nBucketTable=25/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=ESO
AppPath=X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe

SirAndy · August 2015

Four things, in order of which to perform them:

- Have you run a chkdsk on your system drive? If not, open an admin(!) DOS box and type chkdsk /f and press Y when asked to schedule a check. Then reboot and let the check run.

- Are your video drivers up to date? If not, update them to the latest stable release.

- Did you try to repair your ESO install? If not, do that from the launcher.

- Did you try to delete the ESO shader cache and have the shaders rebuild?
Should be here: C:\Users\YourUserName\Documents\Elder Scrolls Online\live\ShaderCache.cooked
Delete this file *after* you made sure all of the above was done first, then start ESO and see if that worked.

Scarr · August 2015

Did all you suggested. Chkdsk was fine. Updated to newest nvidia drivers for my GTX 780. Repaired ESO. Deleted the shadercache.cooked.

Played about 90 minutes and crashed while interacting with a guild trader merchant. Seems I crash mostly when I am looking through merchants or in some inventory system but not always.

Here are the latest crash logs...

Faulting application name: eso.exe, version: 1.0.0.1, time stamp: 0x55b962e3
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a4903
Faulting process id: 0x18c4
Faulting application start time: 0x01d0dfaa09a7f26f
Faulting application path: X:\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: 7d3d1636-4ba8-11e5-a370-c86000c6769c

Fault bucket 178035012, type 25
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: eso.exe
P2: 1.0.0.1
P3: 55b962e3
P4: d3d11.dll
P5: 6.2.9200.16570
P6: 5153774d
P7: c0000005
P8: 000a4903
P9:
P10:

Attached files:
C:\Users\CTD-Win7\AppData\Local\Temp\WERF57B.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\CTD-Win7\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_eso.exe_7c2a62b4566b77c8c28661777a9625465a018e_13dd5eb8

Analysis symbol:
Rechecking for solution: 0
Report Id: 7d3d1636-4ba8-11e5-a370-c86000c6769c
Report Status: 0

ZOS_MollyH · August 2015

Hey @Scarr !

After checking into some of our logs, we see that you have a lot of addons installed, including many for merchant management. We know it's a tedious step, but if you can please try removing all of your addons and trying again to see if it continues to crash, we can narrow it down further to continue troubleshooting with you.

Scarr · August 2015

Just got a chance to check in. I was reading a lot last night and looking through some things that are related to my crashes and my motherboard setup.

I have a Z77 version motherboard that supports Lucid Logix MVP 2.0. I've been using MVP for along time and not having any issues but I decided to disable it this morning and see what happens. I was able to play a few sessions of ESO today without any crashes, but that is not a long enough time. I am going to leave it off and my current addons enabled for a couple more days and see what happens. If no crashes for a couple days, I will post back here. Also if I do not crash in the next couple days, I plan on re-enabling Lucid Logix MVP 2.0 software and see what happens, if I start crashing again afterward I think we may have narrowed it down.

To further complicate matters, I am also using Reshade + SweetFX, I will uninstall those as well if I crash again.

http://lucidlogix.com/support/faqs/

The MVP software allows me to have 100FPS responsiveness while showing 60FPS refresh on the screen by syncing with the monitor refresh rate. Without using MVP I either get really bad Tearing because I am at 100FPS, or I have to use Vsync and then the controls are sluggish and less responsive. The MVP 2.0 software also takes a load off my GTX 780 GPU by handling some graphics processing on the unused Intel 4000HD graphics on my CPU, thus allowing me to increase some of the detail settings and staying under 85% GPU usage. Without MVP, all the video load is sent to the Nvidia card and it has to work harder, as such it gets hotter and then starts thermal throttling and I lose FPS..

So, I do wish I will be able to use the MVP 2.0 software when all is said and done, I do see a real benefit from it.

Will post as I get updates.

Scarr · August 2015

One more thing concerning the Lucidlogix MVP 2.0 software. Above on my error dump file, I noticed the following line from the code I pasted.

LoadedModule[94]=C:\Program Files\Lucidlogix Technologies\VIRTU MVP 2.0\x86\lucidd3d10u.dll

lucidd3d10u.dll < ? Shouldn't that be d3d11.dll? Perhaps that is the problem?

** update **

Found the Release Notes on MVP 2.0 and it is supposed to have full support for DirectX11.2

http://lucidlogix.com/download/VirtuMVP2_Release_Notes3-0-109_May1_2014.pdf?a1da64

Scarr · August 2015

Uninstalled MVP 2.0. I think that may have been the problem all along. Have not crashed since.

Sugram22 · May 1

Scarr wrote: »

Uninstalled MVP 2.0. I think that may have been the problem all along. Have not crashed since.

i have similar issue
https://forums.elderscrollsonline.com/en/discussion/657442/where-is-the-option-allows-out-of-date-add-ons-gone/p1
When i exit game i get this

and yes i did repair, didn't matter at all that i did
Description
Faulting Application Path: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe

Problem signature
Problem Event Name: BEX64
Application Name: eso64.exe
Application Version: 1.0.0.1
Application Timestamp: 66206cfd
Fault Module Name: d3d11.dll_unloaded
Fault Module Version: 10.0.19041.3636
Fault Module Timestamp: 70aaae07
Exception Offset: 000000000004edbe
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1e37
Additional Information 2: 1e373e69fff075aed81f57003e66ce10
Additional Information 3: 9f0e
Additional Information 4: 9f0e095f32a88249d7a2b7eca4e322ea

Extra information about the problem
Bucket ID: caac46165bc5420629cbf0a8adbbc5b4 (1858843878480397748)
My Adds

could it be different issue or also adds?

but sins it happens on exit sometime i can also ignore it

ZOS_Bill · May 2

As this discussion is now several years old, we are going to close the thread. If you need any further assistance, please go ahead and start a new thread in the PC Support forum.