The Elder Scrolls Online

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[SOLVED] PTS keeps crashing before reaching the character selection screen since the latest patch!!!

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Maitsukas
Maitsukas
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@ZOS_Kevin Since the U42 patch on PTS, I haven't managed to reach the Character Selection screen before being greeted by the crash reporter. I have tried repairing the game, but it didn't seem to help. As a possible last resort, I'm going to reinstall PTS on my computer, but if it still keeps crashing, then I sincerely hope that it would get fixed in soon.

I've included 2 crash logs, one with integrated graphics and the other one with GTX 1050 as the renderer.

Integrated graphics:

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.rc.10.0.0.2863704
branch = rc
char.account = Maitsukas
client.executablebits = 64
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2024-04-17T15:12:33.589+02:00
client.time_since_load = 0
client.timestamp = 2024-04-17T15:13:48.095+02:00 -frme 6942-
client.uptime = 74.6
computer.name = LAPTOP-3QIM2RNI
computer.user = Mait6
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 3009
data.dir = C:/Games/The Elder Scrolls Online/The Elder Scrolls Online PTS/
data.syncm = databuild
data.version = 2100.win.2863868.rc.2863704
exe.buildnum = 2863704
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 22.20.16.4836
gfx.deviceid = 22811.970004394.4
gfx.driver = Intel(R) HD Graphics 630
gfx.vendorid = 32902
globby.address = 198.20.205.42
globby.port = 24505
loc.worldid = 138
loc.zone = Pregame
login.address = 198.20.205.42
mem.system_free = 7900
mem.system_max_current = 16788
mem.system_max_peak = 16788
mem.system_physical = 8084
mem.total_current = 2527
mem.total_peak = 2528
mem.ws_current = 2202
mem.ws_peak = 2202
mempool.animation_usage = 0.75
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.09
mempool.fx_usage = 0.17
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.51
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.32
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 0.19
mempool.gui_usage = 0.00
mempool.interface_usage = 0.23
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.13
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 10.0.19045.
ptime = 81189
realm.depotid = 3009
realm.id = 3009
realm.name = PTS
reportfield.ver = 4
version.major = 10
version.patch = 0
version.subpatch = 0

GTX 1050:
====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.rc.10.0.0.2863704
branch = rc
char.account = Maitsukas
client.executablebits = 64
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2024-04-17T15:16:59.229+02:00
client.time_since_load = 0
client.timestamp = 2024-04-17T15:18:39.921+02:00 -frme 13575-
client.uptime = 100.7
computer.name = LAPTOP-3QIM2RNI
computer.user = Mait6
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 3009
data.dir = C:/Games/The Elder Scrolls Online/The Elder Scrolls Online PTS/
data.syncm = databuild
data.version = 2100.win.2863868.rc.2863704
exe.buildnum = 2863704
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 22.20.16.4836
gfx.deviceid = 7309.970004394.161
gfx.driver = NVIDIA GeForce GTX 1050
gfx.vendorid = 4318
globby.address = 198.20.205.42
globby.port = 24505
loc.worldid = 138
loc.zone = Pregame
login.address = 198.20.205.42
mem.system_free = 7739
mem.system_max_current = 16788
mem.system_max_peak = 16788
mem.system_physical = 8084
mem.total_current = 2585
mem.total_peak = 2588
mem.ws_current = 1968
Edited by ZOS_Icy on 21 April 2024 11:55
PC-EU @maitsukas

Posting the weekly Infinite Archive vendor updates (No updates for May 6 and May 14 due to IRL events).

Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Thanks for following up. Please try the game reinstall first. That should help with skipping troubleshooting steps if the reinstall does not resolve the issue.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Maitsukas
    Maitsukas
    ✭✭✭✭✭
    ✭
    ZOS_Kevin wrote: »
    Thanks for following up. Please try the game reinstall first. That should help with skipping troubleshooting steps if the reinstall does not resolve the issue.

    Reinstalling the game fixed the crashing issue, so this thread can be closed.
    PC-EU @maitsukas

    Posting the weekly Infinite Archive vendor updates (No updates for May 6 and May 14 due to IRL events).

    Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • caserdar
    caserdar
    ✭✭✭
    well i had the same issue and i also have the same graphics card and my game still crashes after reinstalling the pts
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    We are going to go ahead and close this thread as per the request of the OP.

    Thank you for your understanding!
    Staff Post
This discussion has been closed.