Endless loading screen bug xboxEU

MrGorgar007 · April 10

Hi there, I saw the other post regarding this issue and that it had been fixed, however I've still got this issue.
It gets to the character select screen fine, but as soon as I choose any character it just freezes and eventually returns me to the login screen saying that I have no internet connection (which I do). Oddly I was able to log into the NA server.
I've tried resetting and hard resetting the Xbox and checked that I was patched up to date, which said that the patch was downloaded at 1231 so shouldn't be that.

ZOS_Phoenix · April 10

@MrGorgar007

Hello! To start, given that this appears to be some kind of connection issue, have you tried these connection troubleshooting steps? If not, please give them a try and let us know how they help!

If they do not, could you provide a picture of the error code?

MrGorgar007 · April 10

ZOS_Phoenix wrote: »

@MrGorgar007

Hello! To start, given that this appears to be some kind of connection issue, have you tried these connection troubleshooting steps? If not, please give them a try and let us know how they help!

If they do not, could you provide a picture of the error code?

2nd picture is where the issue begins, it just freezes there for about 2 minutes, then goes back to the main screen with picture 1. Checked ports and NAT etc and all fine and reset router, but no joy.
I'm wondering if it is because I logged out before maintenance at a geyser spot in summerset, which is very busy due to the event drop at those locations.
I can wait until after the extra maintenance tomorrow and see if that sorts it out and let you know afterwards if it's fixed or not.

MrGorgar007 · April 10

Nevermind about the maintenance tomorrow it's just for pc not Xbox lol.

ZOS_Phoenix · April 10

@MrGorgar007

Thank you very much for that photo of the error! Since the steps in the article did not help, we would recommend contacting our support team here so that they can take a closer look at your connection.

_Liz_ · April 10

@ZOS_Phoenix I’m having this same issue but on NA. The game freezes while loading characters.

ZOS_Phoenix · April 10

@_Liz_

In that case, if the troubleshooting steps in that article do not resolve the issue for you and you are receiving the same error, please contact our support team so they can take a look at your situation as well.

RebornV3x · April 10

I'm getting the same but on Xbox NA

ZOS_Bill · April 11

@_Liz_ and @RebornV3x

Have you tried opening a ticket with our support team?

If not, you can do so using this link HERE.

MrGorgar007 · April 12

Just a quick update, I had to uninstall the game and reinstall it, that fixed the problem. The update must not of applied properly, so it's all working now.
I hope this helps others who have the issue!

ZOS_Bill · April 16

We are glad to hear back that reinstalling has helped fix the problem. We will now close this discussion from any further comments.