Yet another rant from a 'returning' player (if I can ever get into the game ) Reference code # 240119-004335 for a Dev that might see this and decide to do something.
So, after redownloading last night, i get the amazing, 'access code' needed pop up. After 4 hours of requesting a new one every 10 - 15 minutes and checking all the boxes on this 'fix' ( https://help.elderscrollsonline.com/#en/answer/8724 ) I finally submitted a ticket. Another 3 hours (and many many new access code requests) I finally get ZOS's support to email me and request I verify ownership. So I provide all that I can, and email back within 15 minutes of the original contact with support. Just also happens to be around 4.30pm EST (double checked the time stamp to be sure). That's over 7 hours ago now, and have yet to even get a 'thank you, let me verify the information you've provided'. Then I get an email on a switched-out email (part of the to do list in 'server lag') saying they're referring my ticket to a specialized team to give me 'the best resolution possible', whatever that means.
Does ZOS 'support' not provide any actual assistance past 5pm without being bugged? I wanted to re-up my plus and pre-order Gold Road as a late birthday gift to myself (bday in 2 days and Gold Road launches in June) but at this point i'm ready to tear all my hair out, uninstall and go back to playing nothing...