Maintenance for the week of November 25:
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

no email code?!

Huggernaut
Huggernaut
✭✭✭✭
came back after being gone for many years to check out the arcanist class. bought the expansion, added 3 months of sub time to my account, all that without a hitch ...

I try to login to the game to get blocked by some silly access code screen that says they emailed me a code in order to get into the game (PLEASE DEVS STOP DOING THIS NONSENSE! & just add a proper 2 factor authentication to the game) ... only I never got any email so I can't even log in to the game I just dropped 170 bucks on, which seems absurd to me.

I even went back to my account page, tried changing the email address associated with my account & tried logging in again ... still nothing.

Tried adding elder scrolls email address to the safe sender list & making them a contact ... tried logging in again ... so no email code!!!!

opened a ticket with support ... still no reply.

what the heck do I need to do in order to get into this game?! send smoke signals?
Edited by ZOS_Bill on 25 July 2023 21:47
  • wiulax58
    wiulax58
    ✭✭
    I am having the exact same problem right now. Never got an email with the access code and customer support tickets have not been responded to. This is complete horse crap.
  • Huggernaut
    Huggernaut
    ✭✭✭✭
    yup this is going on 48hrs for me with the same BLEEPING problem!

    Customer support contacts me & COMPLETELY IGNORES everything I wrote & just cuts & pastes the same stupid message without reading anything, so nothing ever gets fixed!!!

    I am flippin livid at the moment!
  • vlaskov1tz
    vlaskov1tz
    ✭✭
    This only happens when you type wrong password, so shape up, lads.
  • Huggernaut
    Huggernaut
    ✭✭✭✭
    vlaskov1tz wrote: »
    This only happens when you type wrong password, so shape up, lads.

    <snip> (# that was actually the problem!!! sad that I get more help & support from some random forum user than I get from the actual flippin company!!

    Thanks Vlaskov!

    <Edit for minor profanity>
    Edited by ZOS_Bill on 25 July 2023 21:46
  • Huggernaut
    Huggernaut
    ✭✭✭✭
    also P.s. why the hell doesn't the game TELL ME I am typing in the <snip> wrong password!!?!??! I haven't played the game in like 5 years, so it's not I just have that info right on the tip of my tongue ya know!

    <Edit for minor profanity>
    Edited by ZOS_Bill on 25 July 2023 21:47
  • ZOS_Bill
    ZOS_Bill
    admin
    As the OP has been able to resolve their access code issue, we will now close this thread from further discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.