Support Requiring Proof High Isle Purchase [RESOLVED]

ALAEACUS · December 2022

I bought the highest cost High Isle Collector's Edition on sale back in June from a third party. The CD Key works, I've been playing it for six months without a problem. Today I realized that I never got a ton of the CE items from prior editions unlocked, despite my understanding that High Isle included them all. Support replies to me asking for proof of purchase before they can help. I reply "It's literally unlocked on my account and it shows the CD Key." I give them a screenshot of my billing history. They reply "I'm sorry, this is not proof of purchase, we cannot help you unless you show us proof of purchase."

You...have...to...be...kidding me...

Resolution: Ok, I fully expected them to Close the ticket with no resolution, but they must have gotten a Manager to respond. It appears all the CE stuff I'm missing were CE Pre-Order stuff only. I received all of the prior expansion CE stuff that were not Pre-Order. I suppose that makes sense.

Soarora · December 2022

I don't think High Isle CE includes previous CE bundles from previous Chapters.

ALAEACUS · December 2022

Soarora wrote: »

I don't think High Isle CE includes previous CE bundles from previous Chapters.

When I applied High Isle CE to my account, I got all the mounts, all the mementos, all the armor styles, all of the emotes, but only a few of the costumes, and a couple of the pets from Blackwood, Elswyr, Greymoor, and Summerset CE's. THe things I did NOT get are the following:

Dremora Kynreeve Outfit
Deadlands Wamasu Pet
Noble Clan Chief costume
Blue Dragon Imp pet
Jarl Finery
Sacrificial Pocket Mammoth
Jarl Crown
Court of Bedlam
Pocket Salamander

I got literally everything else from those old CE packs.

Edit: I also never got the Crown Crates and Treasure Maps but I care very little about those.

Elsonso · December 2022

Seems to me they need the receipt to show the details of what was purchased. The CD Key might not be specific to exactly what you purchased.

ALAEACUS · December 2022

Elsonso wrote: »

Seems to me they need the receipt to show the details of what was purchased. The CD Key might not be specific to exactly what you purchased.

Any other game I've played can look at the CD Key in their system and know what exactly it unlocks (which edition it is). If ESO came back to me and said "Your CD Key only unlocks 50% of the old CE extras", that's one thing. Here they aren't even agreeing to help unless they see proof of purchase.

ALAEACUS · December 2022

Ok, I fully expected them to Close the ticket with no resolution, but they must have gotten a Manager to respond. It appears all the CE stuff I'm missing were CE Pre-Order stuff only. I received all of the CE stuff that were not Pre-Order. I suppose that makes sense.

ZOS_Bill · December 2022

Thank you for the update and letting us know that support was able to help with this entitlement issue. With the issue now resolved, this thread is being closed going forward.