Maintenance for the week of November 25:
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

13 hours +

Platemale
Platemale
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Last scheduled maintenance was 4 hours long.
This week we are at 13 hours +.
For the life of me I can't understand it unless the maintenance team is pretty new and/or inexperienced.
It would be just amazing and somewhat satisfying if ZOS could tell us TRUTHFULLY what the problem is?
Hopefully this train wreck will be over soon.
Press on devs.
Edited by ZOS_Bill on 16 May 2022 19:22
  • adamsmith42
    adamsmith42
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    They are doing hardware replacement during this maintenance... It's stated right there in the link in the banner
  • lurkin777
    lurkin777
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    didn't is say 2 pm at first and then get changed too 6 pm?
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @lurkin777 Yes, the time was updated to 6pm. This is a difficult process, so we appreciate everyone's patience as we work through maintenance. We'll update if times changes or we are opening to players. Thanks, all.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Etny2k
    Etny2k
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    We can expect them to be professionals at server swaps, right?
  • xXSilverDragonXx
    xXSilverDragonXx
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    I mean, we could always be able to play and then they never upgrade and the game continues to deteriorate until it's utter trash. But I think that probably wouldn't go over well either.
  • Belegnole
    Belegnole
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    Well, as much a I want to jump on the server. I know exactly how hardware changes can go....

    Not to plan...
  • Enemy-of-Coldharbour
    Enemy-of-Coldharbour
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    If this extends past 7:00 pm PST I will miss out on one day's daily log in reward. Will this be compensated?

    Silivren (Silly) Thalionwen | Altmer Templar | Magicka | 9-Trait Master Crafter/Jeweler | Master Angler | PVE Main - Killed by U35
    Jahsul at-Sahan | Redguard Sorcerer | Stamina | Werewolf - Free Bites | PVP Main
    Derrok Gunnolf | Redguard Dragonknight | Stamina | Werewolf - Free Bites
    Liliana Littleleaf | 9-Trait Grand Master Crafter/Jeweler (non-combat)
    Amber Emberheart | Breton Dragonknight | Stamina | Master Angler
    Vlos Anon | Dunmer Nightblade | Magicka | Vampire - Free Bites
    Kalina Valos | Dunmer Warden | Magicka | Vampire - Free Bites
    Swiftpaws-Moonshadow | Khajiit Nightblade | Stamina
    Morgul Vardar | Altmer Necromancer | Magicka
    Tithin Geil | Altmer Sorceress | Magicka
    Dhryk | Imperial Dragonknight | Stamina

    Guild Master - ESO Traders Union
    PC/NA - CP 2360+
  • Platemale
    Platemale
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    ZOS_Kevin wrote: »
    @lurkin777 Yes, the time was updated to 6pm. This is a difficult process, so we appreciate everyone's patience as we work through maintenance. We'll update if times changes or we are opening to players. Thanks, all.

    Sorry I missed the header on the expected time frame. While we all strive for perfection as Mr. Smith does, we all cant seem to find it. I appreciate your response to the timely process ZOS_Kevin. Will TRY to be more observant. Many Thanks.

    @Platemale
  • biovitalb16_ESO
    biovitalb16_ESO
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    You should start bracing for Extended Extended Maintenance
  • Sylvermynx
    Sylvermynx
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    Eh, on my ONLY machine, any time I've had to change out hardware (or software) something always goes not quite right (if not totally wrong!), and Murphy is completely in charge.

    "It always takes longer than you think. And if anything CAN go wrong, it WILL."
  • propertyOfUndefined
    propertyOfUndefined
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    In my experience, new infrastructure is always “expect the unexpected”. Not at all surprised by the extended downtime…
  • tauriel01
    tauriel01
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    I don't get the the people who slam on ZOS for incompetence, not giving an eff, whatever. ZOS is a business. They stay in business by making money. Like businesses all over the world, they offer something in the hopes that enough people will like what they offer enough to hand over some cash. Other than microsoft, who has a virtual monopoly, businesses don't tend to stay in business if their model is "screw over the customer, make them mad at us, and don't give an eff about the product." I have no doubt the fine people working for ZOS care as much, and probably a heck of a lot more, about this game than any of you do. For many of them, this is probably a dream job. I would imagine for most or all, it's more than "just a job." I am sure the extended down time is as unwelcome for them as much as it is for you. Maybe instead of sitting on the message boards complaining, you could, I don't know, go experience the real world this afternoon. Or go play another game. Read a book. Talk to another live, in-person, human being. Be creative. But let's stop the incessant whining about employees who are doing their best to give you a product you are willing to pay for.
  • sorcmag01
    sorcmag01
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    In my experience, new infrastructure is always “expect the unexpected”. Not at all surprised by the extended downtime…

    When we changed out our data center last year, we were down 20 hours and 6 hours the next day. Our team is very good, but unexpected issues came in to play over the security part of it. I hope they do take the time and get it running smooth before going online.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hey All. Servers should be opening up in the next few minutes. Wanted to give a heads up.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Commandment
    Commandment
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    ZOS_Kevin wrote: »
    Hey All. Servers should be opening up in the next few minutes. Wanted to give a heads up.

    Its up thanks!
  • kieso
    kieso
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    Tell me you don't work in IT without telling me you don't work in IT.
  • SeaGtGruff
    SeaGtGruff
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    Thank you, @ZOS_Kevin, and everyone who worked on implementing this hardware update and on making it happen-- all of the planning, purchasing, organizing, and everything else that goes on behind the scenes. :)
    I've fought mudcrabs more fearsome than me!
  • trem3c
    trem3c
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    Really, apologists should stop making excuses for the dev team. They have an obligation to be able to do these things without booting out paying customers during prime time. How about a side-by-side server setup that you switch folks over to while you update the idle system(s)? that's pretty common in the dev ops world.
  • SeaGtGruff
    SeaGtGruff
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    trem3c wrote: »
    Really, apologists should stop making excuses for the dev team. They have an obligation to be able to do these things without booting out paying customers during prime time. How about a side-by-side server setup that you switch folks over to while you update the idle system(s)? that's pretty common in the dev ops world.

    I think people should stop complaining for two years about how we were all promised server upgrades that never happened, and then complain all day when the long-awaited server upgrades finally happen. But that's just my opinion.

    And if saying "Thank you" to the people who worked hard all day on implementing those upgrades, and who worked behind the scenes for the last two years or more on this, makes me some kind of "apologist" in your book, then all I can say is thank you very much for recognizing that I actually appreciate the people who work hard to bring me a game that I love to play.
    I've fought mudcrabs more fearsome than me!
  • Platemale
    Platemale
    ✭✭
    tauriel01 wrote: »
    I don't get the the people who slam on ZOS for incompetence, not giving an eff, whatever. ZOS is a business. They stay in business by making money. Like businesses all over the world, they offer something in the hopes that enough people will like what they offer enough to hand over some cash. Other than microsoft, who has a virtual monopoly, businesses don't tend to stay in business if their model is "screw over the customer, make them mad at us, and don't give an eff about the product." I have no doubt the fine people working for ZOS care as much, and probably a heck of a lot more, about this game than any of you do. For many of them, this is probably a dream job. I would imagine for most or all, it's more than "just a job." I am sure the extended down time is as unwelcome for them as much as it is for you. Maybe instead of sitting on the message boards complaining, you could, I don't know, go experience the real world this afternoon. Or go play another game. Read a book. Talk to another live, in-person, human being. Be creative. But let's stop the incessant whining about employees who are doing their best to give you a product you are willing to pay for.

    [snip] I don't disagree with everything you have said but I certainly don't agree with it all. I'm certainly not going to digress, and cherry pick it.
    I am 71 years old and have been in IT longer than you have been alive twice over I would wager. [snip]
    Also notice by looking at my profile just how much time I spend on the forums...which is very little.
    I've played this game since July of 2014 because it gives me great joy as I suffer from a terminal illness and approach the final days of my life.

    [snip]

    Platemale

    [edited for bashing]
    Edited by ZOS_Lunar on 4 May 2022 12:57
  • rbfrgsp
    rbfrgsp
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    I mean, we could always be able to play and then they never upgrade and the game continues to deteriorate until it's utter trash.
    Oh.man, I'd hate to live in that reality... :#
  • StevieKingslayer
    StevieKingslayer
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    SeaGtGruff wrote: »
    trem3c wrote: »
    Really, apologists should stop making excuses for the dev team. They have an obligation to be able to do these things without booting out paying customers during prime time. How about a side-by-side server setup that you switch folks over to while you update the idle system(s)? that's pretty common in the dev ops world.

    I think people should stop complaining for two years about how we were all promised server upgrades that never happened, and then complain all day when the long-awaited server upgrades finally happen. But that's just my opinion.

    And if saying "Thank you" to the people who worked hard all day on implementing those upgrades, and who worked behind the scenes for the last two years or more on this, makes me some kind of "apologist" in your book, then all I can say is thank you very much for recognizing that I actually appreciate the people who work hard to bring me a game that I love to play.

    Okay but this isn't the upgrades we're waiting for to be clear. Us "complainers" are waiting for the code rewrite. I don't really care how "stable" the server is if the code is still too spaghetti for anything to work end game wise. I highly doubt whatever it is they did today will improve performance in pvp, or the fact that now at 1am my time (the DEADZONE for the server.) dungeons are stuttering the whole group (all in different places in the world). Ya know...since this isn't even gonna improve performance apparently according to the man himself.

    I appreciate the workers too, I don't appreciate a large company acting like they are working harder than they are tho. The workers themselves: Totally get it. But to act like them doing their job is some gold star achievement is pretty ridiculous imo. Its their job. You don't see surgeons getting a gold star for every surgery they do.
    I am demanding better customer service from Zenimax Studios.
    I am demanding better and more open communication between the devs & the playerbase.
    Majin Stevie || Iothane || Nymphetamine
    PVP || PVE
    Player since beta.
  • trem3c
    trem3c
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    SeaGtGruff wrote: »
    trem3c wrote: »
    Really, apologists should stop making excuses for the dev team. They have an obligation to be able to do these things without booting out paying customers during prime time. How about a side-by-side server setup that you switch folks over to while you update the idle system(s)? that's pretty common in the dev ops world.

    I think people should stop complaining for two years about how we were all promised server upgrades that never happened, and then complain all day when the long-awaited server upgrades finally happen. But that's just my opinion.

    And if saying "Thank you" to the people who worked hard all day on implementing those upgrades, and who worked behind the scenes for the last two years or more on this, makes me some kind of "apologist" in your book, then all I can say is thank you very much for recognizing that I actually appreciate the people who work hard to bring me a game that I love to play.

    Thank 'em all you want, not saying anything about that. I'm talking about the posters here who talk about how hard the job is and why that's the reason we have excessive, repetitive down time during prime time playing hours (EU or NA, the problem is the same). Modern methods exist to minimize downtime by having live and stand-by instances of your environment. You update one while your audience is logged into the other. Then you have minimal downtime while you switch over to the updated instance. If it all goes to sh%t, then you have the ability to switch back to the still-working/stable system quickly. This is not a foreign concept and has nothing to do with appreciating the hard work of the people who are there trying to play the hand they've been dealt.
  • ZOS_Bill
    ZOS_Bill
    admin
    With the transfer and maintenance now completed, we've decided to go ahead and close this discussion going forward. If you experience any issues after the maintenance please go ahead and start a new thread in the PC Support forum.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
This discussion has been closed.