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Cannon install new patch

protoss2004
protoss2004
Soul Shriven
Hello

I've tried several times to update to the new patch.

The launcher downloads the data and when tries to apply the patch , it gets stuck at the same point
(30265.42mb remaining if that helps a bit )

Some notes.
While applying the patch , the disk usage of the launcher in task manager seems high but normal (I/O) 250mb/sec | disk usage 50-75%

When reaching the point that the problem appears , the I/O drops to 0% , but the disk usage skyrockets to 100% , and the computer stutters a lot ( new windows take 3-4 seconds to open etc ) and when I kill the launcher from task manager , the pc goes back to normal.

Tried to disable my antivirus , didn't fix the problem.


Any ideas how to solve this ?

Thank you.
Edited by ZOS_Bill on 16 March 2022 22:08
  • ValeofAryan
    ValeofAryan
    ✭✭
    I ran into the same problem.

    The patch gets stuck at 38% and it won't go any further.

    I made a post on it as well but no replies on how to fix it.

    If you figure anything out post an update.

    Thanks!
  • protoss2004
    protoss2004
    Soul Shriven
    Just to add that I tried doing a repair , but without success.

    The repair procedure halts , the same way the update do.

    When reaching a particular point, disk active time reaches 100% and I have to kill the launcher in order to make the pc responsive again.

    Some more info regarding hardware :
    Hard disk is Samsung SSD 860 EVO 500GB
    and OS is Windows 10
  • protoss2004
    protoss2004
    Soul Shriven
    I've managed to find a solution.

    It seemed for some reason , the SSD must had some bad sectors.

    I discovered it out by looking the Windows Event Viewer and seeing some
    The device, \Device\Harddisk0\DR0, has a bad block errors.

    I run a checkdisk with fix , and then the game installation completed successfully.

    If you have the same reports in your event viewer log, try doing a checkdisk
    by opening command promt (cmd) and running a checkdisk with fix option

    chkdsk /f

    --- WARNING ---
    Checkdisk sometimes can lead to weird behaviors and even ruin your data.
    I recommend doing a full backup before trying it.

    Hope this helps

  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update. We are glad to hear you found a solution related to your SSD. With the issue resolved, we will now close the discussion.
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