High Isle purchase missing content

TheWoanderer · March 2022

After purchasing the High Isle upgrade with the previous DLC Collectors Editions content, I am missing Elsweyr & Morrowind CE content.

In game it shows that I have Blackwood CE content and the option is greyed out with the purchased word on the tab. In the store it shows Greymoor CE content as purchased but in game Elsweyer and Morrowind are showing as not purchased and items are showing as not collected.
The CE versions of this are showing as installed on my Xbox under ESO game management.

Can someone please help.

Smoky · March 2022

@ZOS_Kevin hopefully can help you. Have you submitted a ticket? If not do that so you have a ticket number to speak with Kevin about.

TheWoanderer · March 2022

I have a ticket number but there was no particular option that related to this kind of issue that I could find before submitting it, so fear it may get lost in Oblivion as I had to submit it under the 'lost item' choice... if memory serves me correctly (which it kinda is I guess)

Appreciate the response 🙏

ZOS_Adrikoth · March 2022

Hey there @TheWoanderer

If you have your ticket number you can provide it here so that we can check on its status for you!

TheWoanderer · March 2022

Hi @ZOS_Adrikoth
Ticket number is 220301-000968
I only submitted it today but I only just purchase this today too.
The upgrade as well as a year's worth of ESO+

As mentioned CE editions of elsweyr and morrowind are showing as uncollected and is purchasable with crowns where as blackwood is greyed out and is showing as purchased.

Elsweyr - the items Blue Dragon Imp & Noble Clan Chief Costume are showing as not collected
Morrowind - the items Dwarven War Dog & Austere Warden Outfit are showing as not collected.

Naturally I chose the upgrade with the CE editions as I wanted all that for my collection because I'm a sad collectionist 😕 lol

I did approach Microsoft at first to see if it was their end and with their guidance I was able to check that all the products have been successfully downloaded and installed.

I quit the game and then released it from Xbox memory and then restarted the game.

Hope all that info helps and thank you for looking into it.

I am genuinely grateful
Sincerely
Brad

the1andonlyskwex · March 2022

Isn't the "Upgrade" version just High Isle and not past chapters? I think you need to buy the "Collection" version.

Also, the "Collection" vs "Collector's Edition" naming doesn't help matters, and has definitely caused confusion before. The "Collection" includes past chapters, while the "Collector's Edition" or "CE" just adds a bunch of cosmetic extras to whatever chapters you're buying. Ultimately there are 4 versions, outlined here: https://www.elderscrollsonline.com/en-us/news/post/61499

TheWoanderer · March 2022

The collection I bought lists each one as such
An example...

The Elder Scrolls Online: Elsweyr Upgrade (2019)
The Elder Scrolls Online: Elsweyr Collector's Edition Content.

It says CE Content

It lists it as such for
High Isle
Blackwood
Greymoor
Summerset
Elsweyr
Morrowind

And the only ones I don't have are Elsweyr & Morrowind so I don't think I'm wrong with this.

This is the info in the link you provided, highlighted in bold should say it all?

THE ELDER SCROLLS ONLINE COLLECTION: HIGH ISLE COLLECTOR’S EDITION
The Elder Scrolls Online Collection: High Isle Collector’s Edition is the ultimate Elder Scrolls experience, giving you access to the base game, new High Isle Chapter, and ALL five previous Chapters (Blackwood, Greymoor, Elsweyr, Summerset, and Morrowind).
In addition to this, you also receive the Collector’s Edition digital items at launch, including the Collector’s Edition digital items for all previous Chapters.

the1andonlyskwex · March 2022

TheWoanderer wrote: »

The collection I bought lists each one as such
An example...

The Elder Scrolls Online: Elsweyr Upgrade (2019)
The Elder Scrolls Online: Elsweyr Collector's Edition Content.

It says CE Content

It lists it as such for
High Isle
Blackwood
Greymoor
Summerset
Elsweyr
Morrowind

And the only ones I don't have are Elsweyr & Morrowind so I don't think I'm wrong with this.

This is the info in the link you provided, highlighted in bold should say it all?

THE ELDER SCROLLS ONLINE COLLECTION: HIGH ISLE COLLECTOR’S EDITION
The Elder Scrolls Online Collection: High Isle Collector’s Edition is the ultimate Elder Scrolls experience, giving you access to the base game, new High Isle Chapter, and ALL five previous Chapters (Blackwood, Greymoor, Elsweyr, Summerset, and Morrowind).
In addition to this, you also receive the Collector’s Edition digital items at launch, including the Collector’s Edition digital items for all previous Chapters.

Okay. I brought it up because you kept referring to what you bought as "the upgrade", and the versions with "upgrade" in their title don't include past chapters.

TheWoanderer · March 2022

@the1andonlyskwex and I do appreciate that and thank you for it as it enabled me to highlight exactly what I meant and explain it better too.

Apologies if my response felt antagonistic. After spending over 2 hours trying to get some kind of help from Microsoft only to find I was still left with a concernI was rather draining and no malicious would have been intended.

As I said your response enabled me to highlight the facts.

Stay Strong
W'o'a

TheWoanderer · March 2022

And a massive thank you to the ZOS team.

Everything is in order now.
Genuinely appreciate your super fast responses.

My deepest gratitude.
Brad (W'o'a)

ZOS_Bill · March 2022

We are glad to hear that everything is in order with your High Isle purchase. With this issue resolved we are now closing this thread from further commentary.