Infinite Load Screen Loop

Typical_Tim · September 2021

I'm still getting an endless load screen with no "Unusually Long Load screen". After resetting my cache, resetting the game and the Xbox it doesn't change and continues to Load.

When is this going to be fixed? I can't play the game.

ZOS_Bill · September 2021

@Typical_Tim

Have you tried reinstalling to help with this loading issue?

If reinstalling doesn't help, you can start a ticket with customer support for further assistance.

DemiDemon · September 2021

Typical_Tim wrote: »

I'm still getting an endless load screen with no "Unusually Long Load screen". After resetting my cache, resetting the game and the Xbox it doesn't change and continues to Load.

When is this going to be fixed? I can't play the game.

You ever get this fixed? I am experiencing the same problem now that I got the update done. I have been sitting here for 5 minutes, even tried shutting the game down and restarting it to get it to log in.

IcecubePAL · September 2021

I always get the same thing on Xbox one x and it’s ridiculous. I have to always clear my cache and delete my saved data for it to work. It doesn’t work 100% of the time and it gets tiring to have to repeatedly do this. Should be able to play a game that you purchased without having to go through all these steps. This needs a fix ASAP

ZOS_Bill · September 2021

@DemiDemon

Deleting your local save data can help with loading issues on the Xbox.

To delete save data on the Xbox One

From the Xbox Home Menu, navigate to My games & apps.
Go to Games.
Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
Select Manage Game. Highlight and select Save Data for the desired user.
Select Delete.

DemiDemon · September 2021

ZOS_BillE wrote: »

@DemiDemon

Deleting your local save data can help with loading issues on the Xbox.

To delete save data on the Xbox One
From the Xbox Home Menu, navigate to My games & apps.

Go to Games.

Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.

Select Manage Game. Highlight and select Save Data for the desired user.

Select Delete.

Sorry for the wait, I waited until the new update to see if that fixed anything at all. So far, nothing. I deleted the save data and it's still just sitting there waiting to log in. If I have to uninstall it and reinstall it, that is going to take days to redo. >_< Is there anything I can do besides that?

Lluanda · September 2021

I've done a full reinstall of the game twice now, resetting and deleting save game data multiple times every day and it still takes 20 minutes to successfully get to the character select screen.
I really hope you are looking into this further and you're not only suggesting people to reinstall the game and delete the save files because that's obviously not a permanent fix.

Lluanda · October 2021

So I guess this is just going to be ignored?

MissPan3024 · November 2021

Seems that way. Quite unfortunate that it cannot be acknowledged as an issue they are working on. If there was a statement made in regards to this issue specifically I could at least look forward to playing again. For now I am spending my game time playing something else.

MikeMerc6453 · January 2022

PLEASE GIVE US A SOLUTION THIS IS RIDICULOUS!!!!!!!!

Lluanda · January 2022

MikeMerc6453 wrote: »

PLEASE GIVE US A SOLUTION THIS IS RIDICULOUS!!!!!!!!

I found a solution: buy a series S, X or PC. 🥲

Sleep724 · January 2022

Over a half hour of multiple attempts to log in and still won’t work.

ZOS_Bill · January 2022

With this thread now over 6 months old we've decided to close the discussion. If you are unable to find any recent threads on an issue you're having, please feel free to start a new thread in the Xbox Support forum.