Game crashing on startup

keshka007 · November 2021

was fine yesterday, today, square starts to fall then blurs then back to desktop and launcher....no game client left.

keshka007 · November 2021

obtw.....I did restart pc and performed a repair on eso from the launcher...no change. just crash

IsJustaGhost · November 2021

It crashes during the title animation?
Is there anything in the interface.log?

keshka007 · November 2021

yes, the "Z" block begins to fall....never gets to the rolling bethesda text.

not much in the log:
2021-11-01T21:33:41.957-08:00 Load Screen - RESUME_FROM_SUSPEND Complete
2021-11-01T21:33:41.957-08:00 Load Screen - Waiting On: CHARACTER_GEOMETRY, TERRAIN_GEOMETRY, KEEPS, FIXTURE_ASSETS, DYNAMIC_OBJECTS, USER_INTERFACE, RENDERER, GAME_DATA, TEXTURES, CHARACTER_ACTIVATED, SHARED_CHARACTER_OBJECT, RESUME_FROM_SUSPEND, FIXTURE_PHYSICS, PLAYER,
2021-11-01T21:33:41.957-08:00 PregameStateManager_SetState - from: nil, to: PlayIntroMovies

I also just updated the Geforce driver...no change

keshka007 · November 2021

ripped out all add on's...no change. Still crashes

3rdpig · November 2021

Same problem, crashes back to the desktop at the first splash screen, the one with the white cube on the black background that, when it runs long enough, says Bethesda. But it almost never makes to that point. Rebooted, repaired the client, removed all mods, updated to latest video driver and did a complete uninstall and reinstall. No change. And it ran fine before update 32.

I submitted a ticket but I'm not expecting much. And I just reupped my plus membership a week ago in anticipation of the update.

ZOS_Adrikoth · November 2021

Greetings @keshka007

If none of the steps in this article are able to help with this issue, then please go ahead and submit a ticket at help.elderscrollsonline.com for additional assistance.

keshka007 · November 2021

ticket submitted last night....the wait 23hrs so far

3rdpig · November 2021

keshka007 wrote: »

ticket submitted last night....the wait 23hrs so far

I submitted a ticket last night, with a game consultant file and a full description of the problem and all the troubleshooting steps I'd taken. I got my first response this morning, which basically told me to go through all the troubleshooting steps I'd already told them I'd done. I just got my second response about an hour ago, which not only told me to do the trouble shooting steps, but also asked for a game consultant file, which I'd already provided and told me to make sure my PC is capable of running the game, despite me telling them twice already that the game ran perfectly fine before the update.

Honestly, I know they're busy, but a simple "Yea, we know there's a problem and we're working on it" would be more helpful than what I've gotten so far.

KilianDermoth · November 2021

I have the same issues since the last patch and nothing helped so far.

I described it in more detail here: https://steamcommunity.com/app/306130/discussions/0/
And here: https://www.reddit.com/r/elderscrollsonline/comments/qlpz51/game_not_launching/

keshka007 · November 2021

Bethesda....what is going on? My ticket is STILL marked WAITING ON AGENT. This not like you. In the past I would get a response in a few hours. It's been four days now and nothing.

Today I restored a windows backup from 16 Oct. and ESO STILL crashes. It's looking pretty obvious to me that something in the Deadlands patch is affecting me. I know of no way to "roll back" eso as it's install is on "other than windows" drive.

keshka007 · November 2021

found this in the windows error log. Too low of a level of debug infor for me to decipher. Anyone know how to read the data in this report?

Report.wer (as follows)
Version=1
EventType=BEX64
EventTime=132805604435006912
ReportType=2
Consent=1
UploadTime=132805604437955454
ReportStatus=268435456
ReportIdentifier=f2627ca3-e527-434e-8bde-718689ace747
IntegratorReportIdentifier=10c631d6-4878-419f-9df4-7732b63a326a
Wow64Host=34404
NsAppName=eso64.exe
OriginalFilename=ESO.exe
AppSessionGuid=000057b4-0001-002a-40f8-a457fed1d701
TargetAppId=W:0006a386b95f307ae399ddc317f9f879da6800000904!0000f934cb4fe4f627f590073639f522a9a00cc15c1f!eso64.exe
TargetAppVer=2021//10//28:01:02:54!2a2f5dd!eso64.exe
BootId=4294967295
ServiceSplit=3012022200
TargetAsId=3500
UserImpactVector=12560
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=5b543d8a15f1c42ca09e97f9cb84665d
Response.BucketTable=5
Response.LegacyBucketId=1197561650044233309
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=eso64.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=6179f6be
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2264
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_84_FROM_unknown+0x0000000000000000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2264
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2264db07e74365624c50317d7b856ae9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=875f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=875fa2ef9d2bdca96466e8af55d1ae6e
UI[2]=G:\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[0]=G:\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[6]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[10]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[11]=C:\WINDOWS\System32\USER32.dll
LoadedModule[12]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[13]=G:\The Elder Scrolls Online\game\client\granny2_x64.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=G:\The Elder Scrolls Online\game\client\steam_api64.dll
LoadedModule[16]=G:\The Elder Scrolls Online\game\client\bink2w64.dll
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LoadedModule[38]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
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LoadedModule[40]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[41]=G:\The Elder Scrolls Online\game\client\icudt55_x64.dll
LoadedModule[42]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[43]=C:\WINDOWS\System32\Shlwapi.dll
LoadedModule[44]=C:\WINDOWS\system32\bthprops.cpl
LoadedModule[45]=C:\WINDOWS\System32\SHCORE.dll
LoadedModule[46]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22000.120_none_9d947278b86cc467\comctl32.dll
LoadedModule[47]=C:\WINDOWS\system32\BluetoothApis.dll
LoadedModule[48]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[50]=C:\WINDOWS\System32\NSI.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[52]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[53]=C:\WINDOWS\System32\Wintrust.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[55]=C:\WINDOWS\system32\DbgHelp.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[57]=C:\WINDOWS\system32\libcrypto.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[59]=C:\WINDOWS\system32\dinput8.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\inputhost.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[63]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[64]=C:\Program Files\ASUSTeKcomputer.Inc\Sonic Suite 3\Foundation\x64\SS3DevProps.dll
LoadedModule[65]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[68]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[69]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[71]=C:\WINDOWS\SYSTEM32\PropSys.dll
LoadedModule[72]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[73]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[75]=C:\Windows\System32\cryptnet.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[78]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
LoadedModule[83]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\drvstore.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\wldp.dll
LoadedModule[86]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvwgf2umx_cfg.dll
LoadedModule[87]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[88]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\NvCamera\NvCamera64.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[90]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[91]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\NvCamera\d3dcompiler_47_64.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[93]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvngx.dll
LoadedModule[94]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\_nvngx.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\DEVRTL.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\SPINF.dll
LoadedModule[97]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[100]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[103]=C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2110.6-0\MpOav.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\DSOUND.DLL
LoadedModule[105]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\ResampleDmo.DLL
LoadedModule[107]=C:\WINDOWS\SYSTEM32\winmmbase.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\msdmo.dll
LoadedModule[109]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\icm32.dll
LoadedModule[113]=C:\WINDOWS\SYSTEM32\XAudio2_9.dll
LoadedModule[114]=C:\WINDOWS\SYSTEM32\AVRT.dll
State[0].Key=Transport.DoneStage1
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OsInfo[23].Value=co_release
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OsInfo[25].Value=0
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OsInfo[30].Key=buildflightid
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OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
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OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ESO
AppPath=G:\The Elder Scrolls Online\game\client\eso64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=8E25C73A50D8A034FC504FA6CFEC75EA
MetadataHash=-351235803

etchedpixels · November 2021

Key bit is

Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2264

so it had a heap corruption. Anything beyond that would take Zenimax to decipher.

ZOS_Bill · November 2021

@keshka007

What is your current ticket number?

We can check on the status of your support ticket.

keshka007 · December 2021

I found out today what was causing it on my system. It all started after the last update...deadlands I think it was. Come to find out after that update ESO has a problem with Windows 11 running in "test mode". Most of you that may have your system in test mode know what it is and how to enable/disable it.

For those that don't:
Windows says "test mode" in at least the lower left corner of the screen
turn on and off in the boot loader with this command and a reboot:
Bcdedit.exe -set TESTSIGNING ON
or "OFF"
from an elevated cmd prompt

keshka007 · December 2021

ZOS_BillE wrote: »

@keshka007

What is your current ticket number?

We can check on the status of your support ticket.

it was 211101-000381

etchedpixels · December 2021

keshka007 wrote: »

I found out today what was causing it on my system. It all started after the last update...deadlands I think it was. Come to find out after that update ESO has a problem with Windows 11

It's almost certainly the "anti-cheat" change.

ZOS_Bill · December 2021

As the OP has resolved their issue, this thread is now being closed going forward.