Stuck in the Wailing Prison...

Rittings · September 2018

So, decided to create an EU toon to collect daily rewards etc... now find myself STUCK in the Wailing Prison as Lyris has disappeared and I have to talk to a "hooded figure" that isn't there either. When they WERE there temporarily they asked me to talk to someone else (who is OUTSIDE of the Wailing prison, and you can't port out of there...).

Zos, can we please implement a way to abandon the wailing prison quest and port us to a starter city?? That way we can collect the Hooded Figure quest and restart it... because even if we should blue screen in that area, when we return, we'll be stuck... permanently!!

I have a lot of collected items on me and no banker, and I'm not paying $50 on the EU side to get a banker either ... nor do I wish to delete my toon and restart.

idk · September 2018

Try traveling to someone in your guild or that’s on your friends list.

Yes. I know that’s not your normal server but I expect you can find someone from your home server that can help you.

Rittings · September 2018

You can't travel out from the Wailing Prison... it doesn't allow you to. You are, quite literally, stuck permanently.

LarsS · September 2018

Try /stuck

Rittings · September 2018

Tried that... cost me the wayshrine jump, and didn't move me anywhere lol. You quite LITERALLY cannot move from that zone. You're completely stuck. I promise you, I've tried the following...

Travel to friend (can't)
Abandon quest (won't let you)
Get me unstuck (travels you to the same spot and charges you for the pleasure)
reloadui (does nothing)
logging in and out (does nothing)
deleting saved game data (does nothing)
going out of the zone via either door (won't let you)
searching the entire zone for a quest marker (isn't one in there anymore - just says talk to hooded figure, no hooded figure in there, and when they WERE there, they wouldn't advance the quest)
doing the quest that SHOULD be there (can't since the eyes you need to kill are not there to sneak up on)

The only option that seems left is to delete my character - with all the belongings on them (since they are account bound) and lose everything - unless @ZOS_BillE can come up with something more productive

Pheefs · September 2018

You don't have to delete!
You can submit a ticket asking to be moved, & then you'll pop up at a Wayshrine...

This Rescue Op brought to you from ZOS with Wrothgar
& has been resurrected through tutorial troubles like yours.
Good Luck!

Rittings · September 2018

I'll keep trying, but seems they don't respond to my EU tickets being primarily an NA player... I submitted several tickets (my wife did also on her account, she has the same problem as we started them together)... but neither of us got a response. That was about a week ago.

Pheefs · September 2018

You have to fight past the trash mobs & make it to the Citadel

Pick a ticket # and bump it up the chain, send another message with the ticket number describing your issue & don't give up till you get a real person.

Rittings · September 2018

Not getting any response, let alone a real person lol.

ZOS_Bill · September 2018

@Rittings

Please check your inbox as we've messaged you about the support ticket you've started.

Rittings · September 2018

For anyone interested out there and in this predicament, I recommend submitting a ticket also. Seems this issue still isn't fixed, and I'm STILL stuck in the prison despite it being there about 2 weeks now... unplayable.

Kallykat · February 2019

I also have two characters forever stuck in the Wailing Prison. I assumed it was because there were doing the tutorial there when the game was updated for Morrowind and that quest was changed.

I have tried multiple things as well, but no luck. I also submitted a ticket months ago. I think I'll submit another...

ZOS_Icy · December 2021

Greetings,

We have gone ahead and closed this thread down since it is rather old. Please keep in mind that sometimes it is better to create a new topic, instead of replying in one that was posted a while ago.

Thanks for your understanding.