I don't think I've ever had a worse experience trying to play a video game at launch.

I bought Elder Scrolls Online hastily on Tuesday or Wednesday afternoon, shortly after discovering it has finally been released. To my dismay, the 60 gb download was horrendously long. But that's okay, I've always thought of myself as a fairly patient person. I let it run over night, no big deal. I was just so excited to load it up in the afternoon on Thursday.

The time comes to start the game and, once again, I'm hit with a problem. The startup file was missing. Once again, I said to myself, "these things happen." "Nothing to get worried over, just follow the guidelines on the forums and you will be fine." Every new attempt and every grayed out play button with no game loading only strengthened my resolve. After a several hour search I finally was able to create the file (the time period was my fault I guess, the postings said to save the file as UserSettings.txt and for SOME reason, I included the .txt in the name and it wouldn't work [that being said, I'm not sure why the file would have been missing in the first place]).

Finally, the game was running! I could be happy once again! I got through to the main screen, fixed some settings, and watched the awesome intro video! Things were looking up.

Then the character creation screen appeared and BOOM, black screen with the UI and music fully functional. I was thinking to myself, it's probably just a glitch. I'll restart my computer and hopefully things will work out fine.

Things weren't fine.

I honestly, didn't think I would have a problem with my GPU. I just installed a NVidia GTX 660 in the summer and I figured it would be more than enough to run the game.

So after giving my due diligence to find solutions from other users on the forums, I decided to email customer service and get some tech help. I got the usual responses. "Add a DXdiag. Run as Administrator. Are you overclocking?"

It's been almost a week since I bought the game and subscribed starting my game clock and I haven't even been able to get past the opening cinematic.

This customer service rep has been working with me since Thursday now. We haven't figured out how to get the game running on my computer, but I'm optimistic. I'd just like to thank this individual who has been working on my problem for several days.

Someday, I'll get into the game and I'll be happy with my purchase; unfortunately, this string of bad luck has seriously marred my experience thus far.

Anyways, I've got the black screen character bug and I'm out of ideas. I attached my dxdiag, any support would be great.