How long is Support queue

MissingCosmos · March 2021

I sent a ticket almost 5 days ago still waiting on agent. is it dropped or when will it get answered. ticket number is 210305-002222. how long it takes to answer tickets usually ? mods reply so fast in the forum. why it takes so long for tickets

ZOS_Adrikoth · March 2021

Greetings @MissingCosmos

We can confirm that this ticket is still open, but please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time.

MissingCosmos · March 2021

how much will i have to wait approximately ? can you tell something about it ?

ZOS_Adrikoth · March 2021

Greetings @MissingCosmos

We do not have any further update at this time other than your ticket is with the right team and a member of our support staff will investigate your ticket as soon as they can. You should receive a reply via email once an update is available. We appreciate your patience as we work to process your ticket.

MissingCosmos · March 2021

I wanted to ask one last question:

I last updated my ticket 4 days ago and its still waiting on agent. But 8 hours ago it updated somehow but nothing changed. last update was my update 4 days ago. what is the update 8 hours ago ? did i just get far back in the queue for no reason? thanks in advance

ZOS_Bill · March 2021

@MissingCosmos

Your ticket is still in the same position in our queues. The update on the ticket was for some minor reporting changes that will not affect the time it will take for support to respond back.