The Elder Scrolls Online

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Launcher Freezing @ Loading...with spinning rainbow circle

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wakabajashi
wakabajashi
Soul Shriven
Hi guys, I am on an iMac Pro with Big Sur 11.1,

like 3 months ago I uninstalled my perfectly working ESO since then nothing changed at my setup. Neither the mac nor the Router or ISP. I wanted to reinstall ESO 2 days ago. I chose the Steam version as I use it all the time. It installs perfectly, but when I try to run the Launcher for the first time it simply freezes and I need to force close it. I will post screenshot and the log report. By the way I also tried the game consultant and it behaves the same! I tried this also with the original ESO Launcher from the site, I tried it on my Macbook Pro and on my Linux gaming notebook. Its the same all the time. I am currently set on the Google DNS, but I also tried VPN method but it still wont load.cp9eswi5ulsp.png
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hostdeveloper.log

01/06/2021 11:03:10 Accept queue size of (5)
01/06/2021 11:03:10 Extracting skin file (workflow.json)
01/06/2021 11:03:10 Extracting skin file (locale.json)
01/06/2021 11:03:10 Extracting skin file (locale.json)
01/06/2021 11:03:10 Response code set [/images/gold/backgrounds/bg-cover_steam.png:200:0]
01/06/2021 11:03:10 Response code set [/images/gold/backgrounds/bg-cover_dmm.png:200:0]
01/06/2021 11:03:10 Response code set [/images/gold/backgrounds/bg-cover_pc.png:200:0]
01/06/2021 11:03:10 Response code set [/images/gold/backgrounds/bg_greymoor_updating.png:200:0]
01/06/2021 11:03:10 Response code set [/images/gold/backgrounds/bg_greymoor.png:200:0]
01/06/2021 11:03:10 Loading localization (en-us)
01/06/2021 11:03:10 Loading localization (de-de)
01/06/2021 11:03:10 Response code set [/fonts/RoboCondensed_regular.woff:200:0]
01/06/2021 11:03:10 Loading localization (en-us)
01/06/2021 11:03:10 Loading localization (de-de)
01/06/2021 11:03:10 Response code set [/fonts/RoboCondensed_bold.woff:200:0]
01/06/2021 11:03:10 Extracting skin file (locale.json)
01/06/2021 11:03:10 Loading localization (en-us)
01/06/2021 11:03:10 Loading localization (de-de)
01/06/2021 11:03:10 Loading interop library (/Users/andreashetzl/Library/Application Support/Steam/steamapps/common/Zenimax Online/Launcher.app/Contents/MacOS/libdownloader.dylib)
01/06/2021 11:03:10 Loading interop library (/Users/andreashetzl/Library/Application Support/Steam/steamapps/common/Zenimax Online/Launcher.app/Contents/MacOS/libpatcher.dylib)
01/06/2021 11:03:10 Loading interop library (/Users/andreashetzl/Library/Application Support/Steam/steamapps/common/Zenimax Online/Launcher.app/Contents/MacOS/libMinSpecDetectionInterop.dylib)
01/06/2021 11:03:10 Extracting skin file (analytics.json)
01/06/2021 11:03:10 Downloader Version: 3.6.12.4
01/06/2021 11:03:10 Solid Core v0.82 () in use (S11)
01/06/2021 11:03:10 Cwd [/] [8C:85:90:9F:92:1D]
01/06/2021 11:03:10 Torrent Agent: -SC0082-
01/06/2021 11:03:10 Torrent Agent: -SD36C4-
01/06/2021 11:03:10 Starting manager thread
01/06/2021 11:03:10 Manager state changing from (Idle) to (Start)
01/06/2021 11:03:10 Manager state changing from (Start) to (Process)
01/06/2021 11:03:10 Patcher Version: 3.6.12.4
01/06/2021 11:03:10 ---- Requesting GEO IP Info ----01/06/2021 11:03:10 Worflow starting from start
01/06/2021 11:03:10 Extracting skin file (locale.json)
01/06/2021 11:03:10 Loading localization (en-us)
01/06/2021 11:03:10 Loading localization (de-de)
01/06/2021 11:03:11 WebGet Error: (https://geoip.snxd.com/geoip/json/) (168.128.152.212:443) (1:-9810)
01/06/2021 11:03:11 ---- Requesting GEO IP Info ----
  • TheBunny
    TheBunny
    ✭✭
    Ok so put...

    https://geoip.snxd.com/geoip/json/

    In your web browser.

    Does it load?

    If not fix that...
  • wakabajashi
    wakabajashi
    Soul Shriven
    Sadly it is loading. Also I can Login in the patched game simply the launcher is not working!
  • TheBunny
    TheBunny
    ✭✭
    wakabajashi wrote: »
    Sadly it is loading. Also I can Login in the patched game simply the launcher is not working!

    Are you still seeing this error in the logs?
    WebGet Error: (https://geoip.snxd.com/geoip/json/) (168.128.152.212:443) (1:-9810)
  • wakabajashi
    wakabajashi
    Soul Shriven

    TheBunny wrote: »
    wakabajashi wrote: »
    Sadly it is loading. Also I can Login in the patched game simply the launcher is not working!

    Are you still seeing this error in the logs?
    WebGet Error: (https://geoip.snxd.com/geoip/json/) (168.128.152.212:443) (1:-9810)

    Hi, I visited the site again and I forgot to mention before and now that my browser tells me the following: NET::ERR_SSL_OBSOLETE_VERSION

    but then I can choose advanced settings and visit the site it loads and show my data.

    ----

    The actual log file looks like this:

    01/11/2021 08:55:44 Accept queue size of (5)
    01/11/2021 08:55:44 Extracting skin file (locale.json)
    01/11/2021 08:55:44 Extracting skin file (workflow.json)
    01/11/2021 08:55:44 Response code set [/images/gold/backgrounds/bg-cover_steam.png:200:0]
    01/11/2021 08:55:44 Response code set [/images/gold/backgrounds/bg_greymoor.png:200:0]
    01/11/2021 08:55:44 Response code set [/images/gold/backgrounds/bg-cover_dmm.png:200:0]
    01/11/2021 08:55:44 Response code set [/images/gold/backgrounds/bg-cover_pc.png:200:0]
    01/11/2021 08:55:44 Response code set [/images/gold/backgrounds/bg_greymoor_updating.png:200:0]
    01/11/2021 08:55:44 Loading localization (en-us)
    01/11/2021 08:55:44 Loading localization (de-de)
    01/11/2021 08:55:44 Response code set [/fonts/RoboCondensed_regular.woff:200:0]
    01/11/2021 08:55:44 Loading interop library (/Users/andreashetzl/Library/Application Support/Steam/steamapps/common/Zenimax Online/Launcher.app/Contents/MacOS/libdownloader.dylib)
    01/11/2021 08:55:44 Loading interop library (/Users/andreashetzl/Library/Application Support/Steam/steamapps/common/Zenimax Online/Launcher.app/Contents/MacOS/libpatcher.dylib)
    01/11/2021 08:55:44 Loading interop library (/Users/andreashetzl/Library/Application Support/Steam/steamapps/common/Zenimax Online/Launcher.app/Contents/MacOS/libMinSpecDetectionInterop.dylib)
    01/11/2021 08:55:44 Extracting skin file (locale.json)
    01/11/2021 08:55:44 Extracting skin file (analytics.json)
    01/11/2021 08:55:44 Extracting skin file (locale.json)
    01/11/2021 08:55:44 Response code set [/fonts/RoboCondensed_bold.woff:200:0]
    01/11/2021 08:55:44 Loading localization (en-us)
    01/11/2021 08:55:44 Loading localization (de-de)
    01/11/2021 08:55:44 Loading localization (en-us)
    01/11/2021 08:55:44 Loading localization (de-de)
    01/11/2021 08:55:44 Downloader Version: 3.6.12.4
    01/11/2021 08:55:44 Solid Core v0.82 () in use (S11)
    01/11/2021 08:55:44 Cwd [/] [8C:85:90:9F:92:1D]
    01/11/2021 08:55:44 Torrent Agent: -SC0082-
    01/11/2021 08:55:44 Torrent Agent: -SD36C4-
    01/11/2021 08:55:44 Starting manager thread
    01/11/2021 08:55:44 Manager state changing from (Idle) to (Start)
    01/11/2021 08:55:44 Manager state changing from (Start) to (Process)
    01/11/2021 08:55:44 Patcher Version: 3.6.12.4
    01/11/2021 08:55:44 ---- Requesting GEO IP Info ----01/11/2021 08:55:45 Extracting skin file (locale.json)
    01/11/2021 08:55:45 Loading localization (en-us)
    01/11/2021 08:55:45 Loading localization (de-de)
    01/11/2021 08:55:45 Worflow starting from start
    01/11/2021 08:55:45 WebGet Error: (https://geoip.snxd.com/geoip/json/) (168.128.152.212:443) (1:-9810)
    01/11/2021 08:55:45 ---- Requesting GEO IP Info ----
  • TheBunny
    TheBunny
    ✭✭
    I feel like it might be just stuck because of that error.

    I think the patcher is reaching out https://geoip.snxd.com/geoip/json/. to find out where in the world it is.
    and after that it connects to the local CDN ( content deliver network ) that holds all the patch data.

    I don't know if this is a problem with Big Sur 11.1... or a SSL framework in the launcher etc since you got that SSL error.
    No one else seems to be reporting this.

    I suppose it could be a bug in the version of the launcher you have and that leads to it getting stuck and not being able to update itself.

    Maybe if you have a friend with they game they can send you a copy of their updated launcher... ( wild guess here )
  • wakabajashi
    wakabajashi
    Soul Shriven
    I installed the game on my GF Mac and it worked flawless. Its the same network so maybe something is wrong with my MacOS.
  • TheBunny
    TheBunny
    ✭✭
    Can you can the patcher over from her computer to yours?

    Also you could look at her logs.

    If her machines not getting the WebGet Error: (https://geoip.snxd.com/geoip/json/) (168.128.152.212:443) (1:-9810)
    error then you may have a network issues / firewall issue of some kind on your mac.
  • wakabajashi
    wakabajashi
    Soul Shriven
    Yeah I did that and the funny thing is I can play the game if I start it directly via the eso.app. The Launcher is still not working. I turned of every goddamen security measure (Firewall, AntiVir, Router Firewall, AdBlocker etc. Also uninstalled them its still not working) We have both the same Mac with the specs and MacOS.
  • wakabajashi
    wakabajashi
    Soul Shriven
    Ticket can be closed it just startedd working. I dont know why i did not change anything.
  • ZOS_Bill
    ZOS_Bill
    admin
    We appreciate the update on this issue. With things working now the thread will be closed going forward.
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