Can't enter login

buzonnewsb16_ESO · November 2020

On login screen, keyboard doesn't works. I Can't type the password becouse no key is recognized. Click with mouse anywhere on screen minimize it and return to desktop

buzonnewsb16_ESO · November 2020

More info: There is some invisible links on Login screen. Moving the mouse over the screen it turns from arrow to hand when it passes over nothing. If you click, the Login screen minimizes and navigator is launched on a random page of elderscrollsonline.com.

buzonnewsb16_ESO · November 2020

More info: The invisible links are not in the login screen. For some reason, the login screen does not receive the focus. The keyboard input and mouse clicks are received by the launcher form beneath. Toggle windows by alt-tab to activate the login screen does not give it the focus. Maximize the login screnn by clicking it from the task bar does not give it the focus. Closing the launcher and maximizing the login screen does not give it the focus. The focus remains on desktop. There is no way to get the login screen focused.

ZOS_Bill · November 2020

@buzonnewsb16_ESO

You may want to try rebooting into a selective startup to help determine if another program on the PC is preventing ESO from having focus with the keyboard.

buzonnewsb16_ESO · December 2020

Solved. The guilty was the last release of Cisco Webex Meetings. TESO works fine again after uninstall it. Thanks.

ZOS_Bill · December 2020

We are glad to hear the issue is now resolved. Since help is no longer needed the thread is being closed going forward.