ESO not starting after pressing the Play button on Desktop PC

taiji2078 · November 2020

Hello,

First of all, I'm using computers since the 80's so I kinda know what I'm doing. All my desktop PC's are being build by me, etc.

Last year I replaced my home desktop PC with Win 10 Pro. After a few months I decided to give it a try to the new TESO expansion ... so I bought it and bam! ... the game isn't starting. This PC is an AMD Ryzen 3700X with 32gb ram nvidia RTX 2060 Super.

Having also a laptop from 2018, I installed TESO on my laptop and surprise! ... it's working fine on the same internet connection (Vodafone optical fiber) in Italy. This is an Intel 7700HQ with 32gb ram and nvidia 1060TI video card, manufactured by Dell.

Useless to say that I tried every little advice I could find here on forums. Disabling firewall, enabling only the specific inbound ports, reinstalling the game (I actually ended up installing TESO on every partition but nothing helps), assigning the video card to TESO from the Nvidia panel (but on my desktop I only have 1 video card), deleting cache directories, again reinstalling fresh, ofc all my drivers are updated to the latest version, changed the language and keyboard to US english, etc ... but nothing

If I press play from the Launcher (that is working perfectly, it repairs the game, updates it regularly) my mouse arrow is becoming a circle for 2-3 seconds and then nothing - I see the ESO64.exe process running in background, but without starting the game.

If I go to the installation folder F:\TESO\The Elder Scrolls Online\game\client and I run eso64.exe the screen turns permanently black and if I click anything or press any key it shows me the option to close the program and send report or wait. Waiting does nothing - I left it like this for half an hour.

I can send you the Game Consultant report for you to investigate and eventually come with a solution.

Thank you !

taiji2078 · November 2020

I also opened a ticket. OFC I have tried everything that is suggested in the help section, but nothing solved my problem.

Thank you.

Anastasiel · November 2020

Have same problems since last update +(

skibum334b14_ESO · November 2020

I ran into something similar when coming back to game after several years last month.

For me it ended up being a OneDrive challenge, any chance this is what is occurring with you both (scroll toward end of thread)?

https://forums.elderscrollsonline.com/en/discussion/549646/cannot-start-eso

ZOS_Bill · November 2020

@taiji2078

If you'd like any updates on your ticket you can post it here in the thread.

taiji2078 · November 2020

Thank you. The game still isn't starting on my desktop PC. I reinstalled everything, including windows and ALL the C++ runtimes from every single year that's available.

The game just won't start, while everything else is working fine.
I'm not using the Steam version, because I did all my purchases directly from the Official ZOS site. Not sure if I can register my game with Steam and download it from there ... maybe that version is working ... anyone tried it ?

taiji2078 · November 2020

ZOS_BillE wrote: »

@taiji2078

If you'd like any updates on your ticket you can post it here in the thread.

I tried what @skibum334b14_ESO said and it worked. Once I disabled completely OneDrive on my desktop, it started to run ... and yes, I disabled all services as stated in the troubleshooter, but it doesn't say anything about One Drive.

The game is starting and running normally now. You should add this to the troubleshooting section or, even better, post it to your software dev team to fix.

Thank you very much for solving my problem and fixing the game for me !!! I'm very happy that I can play ESO now in lockdown

Have a great day !!!

ZOS_Bill · November 2020

Thank you for the update that the crash is resolved. We are now closing the thread since the issue is no longer happening.