update failed

Yamd · August 2020

Today update failed ... , repair, 55 go to download ... It will take Seven day ^^ Something to do or just waiting next week to be able to play ?

ZOS_Bill · August 2020

@Yamd

Did you get a specific error message when the update failed?

Yamd · August 2020

I downloaded very few Mb for the update (not the Go preview, like my friends). Launcher said play and i had this message :
====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.6.1.5.2069124
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2020-08-24T17:58:01.134+01:00
client.time_since_load = 0
client.timestamp = 2020-08-24T17:58:05.632+01:00 -frme 100-
client.uptime = 4.5
computer.name = MOI-PC
computer.user = moi
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Teso/Zenimax Online/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 4000.win.2041781.live.2041748
exe.buildnum = 2069124
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 27.21.14.5206
gfx.deviceid = 4544.297801065.161
gfx.driver = NVIDIA GeForce GTX 660
gfx.vendorid = 4318
mem.system_free = 30998
mem.system_max_current = 39315
mem.system_max_peak = 39315
mem.system_physical = 16347
mem.total_current = 1151
mem.total_peak = 1160
mem.ws_current = 825
mem.ws_peak = 834
mempool.animation_usage = 0.00
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.10
mempool.fx_usage = 0.00
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.00
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.22
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 0.10
mempool.gui_usage = 0.00
mempool.interface_usage = 0.00
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.00
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
mempool.wwise_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 4685
reportfield.ver = 4
version.major = 6
version.patch = 1
version.subpatch = 5

So i made a repair option, and now i have to download 55go

Yamd · August 2020

Impossible to make this update ... Always Error 11 when i launcj the game.
I installed a new launcher .... same results.
I made a repair ... the launcher crashed after downloading 40 go , resest downloading.

Now i try to reinstall the entire game in new folder => 12 % ^^

ZOS_Bill · August 2020

@Yamd

The link below has additional troubleshooting for Fatal Error 6 if reinstalling does not help.

What do I do if I get "Fatal Error 6," "Fatal Error 11," or "Fatal Error 12" when I click Play in the ESO Launcher?

Yamd · August 2020

Thanks for the link.
This is exactly what I did before deciding to reinstall the whole game, without success.
Actually 58%, next of the story tomorrow :-)

Yamd · August 2020

Problem solved. The new installation is working perfectly. Thanks.

ZOS_Bill · August 2020

Thank you for the update. We are glad to know a new installation of ESO has fixed the issue. Since the issue is resolved we will be closing out the discussion.