Social ban :(. how long for a reply from support?

OleResinHead · July 2020

I am now either socially suspended or banned on eso. I am sorry for breaking any rules. I have learned my lesson. Read the rules of conduct and won't break any rules anymore.
Question Reference # 200727-003931 is my ticket number. Is there anyway to get a status update? I don't want to be banned permanently.

This is my first time ever being in trouble in this game. I made some tshirts for my side business and was advertising it to a few friends. I now understand this is agaisnt the rules, I apologise and it won't happen again. I have been social banned for 24+ hours now. I would love to be unsuspended please!!!

Thank you for any updates

OleResinHead · July 2020

@ZOS_BillE is my support ticket in the right queue and area?

Elsonso · July 2020

You know what you did wrong, to the point where you can say you won't do it again? That is unusual. I am glad they are now telling people why they were social banned! Step forward.

OleResinHead · July 2020

They aren't telling me what happened, but I believe it was when I was letting some buddies know about my shirts in zone chat.

Elsonso wrote: »

You know what you did wrong, to the point where you can say you won't do it again? That is unusual. I am glad they are now telling people why they were social banned! Step forward.

SirAndy · July 2020

OleResinHead wrote: »

They aren't telling me what happened, but I believe it was when I was letting some buddies know about my shirts in zone chat.

Elsonso wrote: »

You know what you did wrong, to the point where you can say you won't do it again? That is unusual. I am glad they are now telling people why they were social banned! Step forward.

Instead of trying to make a few bucks off ESO, you should have cheated/ripped off players in-game or insulted people in zone chat and you'd still be playing.

OleResinHead · July 2020

I can still play..just can't trade or use guild traders. the point of this post is to make sure my support ticket is in the right place

SirAndy wrote: »

OleResinHead wrote: »

They aren't telling me what happened, but I believe it was when I was letting some buddies know about my shirts in zone chat.

Elsonso wrote: »

You know what you did wrong, to the point where you can say you won't do it again? That is unusual. I am glad they are now telling people why they were social banned! Step forward.

Instead of trying to make a few bucks off ESO, you should have cheated/ripped off players in-game or insulted people in zone chat and you'd still be playing.

SirAndy · July 2020

OleResinHead wrote: »

I can still play..just can't trade or use guild traders. the point of this post is to make sure my support ticket is in the right place

I know, i'm just bitter that the moment ZOS gets as much as a whiff of $$$ they act switfly and decisive while otherwise ignoring everything else that needs attention but has no apparent immediate monetary return.

ZOS_Adrikoth · July 2020

Hey there @OleResinHead we can confirm that your ticket is in the right place and a member of our support team will reach out to you as soon as possible.

Please keep in mind that we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support. Thank you for your patience.

OleResinHead · August 2020

My problem is fixed

OleResinHead · August 2020

Support got a hold of me today, everything is fixed. Thank you

ZOS_Bill · August 2020

Thank you for letting us know that support has responded back and resolved the social ban. With the issue now resolved, we will be closing the discussion.