Selected an ALT to delete, main character was deleted instead?

caijamin · June 2020

I seleted an alt that I never use and deleted him, the delete character screen hung for 3 minutes, and then when it unfroze, my main character was gone and the alt was still there. :O

Could you check on my support ticket please? It's been 10 days and I'd really like to play again. The ticket is 200526-009101

Thank you! :=)

ZOS_Adrikoth · June 2020

Greetings @caijamin we can confirm that your ticket #200526-009101 is still open and a support agent will reach out as soon as possible.

Thank you for your patience and please be aware that we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please also know that updating your ticket will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.

caijamin · June 2020

Thank you for responding and checking on my ticket! It's been two weeks now, so I fingers crossed it will be resolved soon.

I've just noticed my ticket was updated 2 hours ago but there's no information or update for me to see...

caijamin · June 2020

He's been restored! Can you thank your customer service team please, they were very helpful! You can go ahead and lock this post :=)

ZOS_Bill · June 2020

Thank you for the update and we are glad to hear the character is restored. We are now closing the discussion at the OP's request.