Posting this because if I close the customer support help button it kicks me out of the queue. So I can't do anything else in game if I want to stay in it.
But hey, if my internet disconnects or something else, I'd like to get this resolved.
same thing has happened to me, but nothing is fixing it. waiting for support to fix it. I never had this problem on the PTS but it seriously happens to me constantly when i jump, im afraid to push the spacebar anymore. Got my high level stuck so i made an alt and then it got stuck in cold harbour doin the same thing