Every bug report or problem I have reported in the last month has been sent back to me telling me to send in the report the way I sent it to you in the first place. What the hell?
you may want to keep the reference numbers on each ticket you submit, that way you can submit the ref numbers on the forums & explain the scenario that you had a problem with. (Trust me, I know the feeling.)
If you see me anywhere. Know that I am sitting back with a bag of popcorn, watching as ESO burns the goodwill of its player base with practices that only disrespects the players time like it did to me and many others...
If a game does not respect your time, best thing to do is move on from it and find something else.