PTS Access Code

Anlaemar · July 2015

PTS finally updated about 30 minutes ago and I've been trying to get an access code for login, waiting 10 minutes in between as prompted. No access code received. Anyone else have this problem?

MisterJimothy · July 2015

Yup. Same.

Camelonn · July 2015

Same here.

Anlaemar · July 2015

Going on my 5th try (every 10 minutes) for my code.

OGLezard · July 2015

Same. Didnt expect this to go off without a hitch though, this is ZoS we are talking about lol nothing is ever easy for them. meanwhile all the people who are eagerly trying to find, and keep secret without reporting, the next big exploit are in there hunting :P

Camelonn · July 2015

10 minutes is so damn long...

ZOS_TristanK · July 2015

Thanks for the reports, folks! The e-mail will be titled "Elder Scrolls Online: Tamriel Unlimited - Login From Unknown IP Address" and if you're a gmail user, it may be hiding in your Promotions tab.

If the email isn't hiding there or you aren't a gmail user, please head to your spam/junk folders to double check it didn't land there. After verifying that your email is indeed no where to be found, please add noreply@mail.elderscrollsonline.com and noreply@elderscrollsonline.com to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder and request a new code.

If those steps don't help, please reach out to our Support Team for further assistance.

Anlaemar · July 2015

Finally got mine. Took pretty much 50 minutes. It's delayed, but at least you get it eventually.

Anlaemar · July 2015

ZOS_TristanK wrote: »

Thanks for the reports, folks! The e-mail will be titled "Elder Scrolls Online: Tamriel Unlimited - Login From Unknown IP Address" and if you're a gmail user, it may be hiding in your Promotions tab.

If the email isn't hiding there or you aren't a gmail user, please head to your spam/junk folders to double check it didn't land there. After verifying that your email is indeed no where to be found, please add noreply@mail.elderscrollsonline.com and noreply@elderscrollsonline.com to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder and request a new code.

If those steps don't help, please reach out to our Support Team for further assistance.

The problem isn't finding it IF we already have it. I'm sure most of us have had a little experience in getting emails and checking our spam folders and whatnot... We just haven't gotten it period.

OGLezard · July 2015

Got mine, hour later.....

cjthibs · July 2015

Doesn't it have to come within ten minutes to allow you to log in?

Mujuro · July 2015

I'm in the same boat for not receiving an access code, but I've only been waiting 20 minutes.

ZOS_TristanK · July 2015

Thanks for trying the steps all! Due to high demands on the account server, there may be a longer than average delay in receiving your access code. If you don't receive one within an hour of your initial request, please try having one resent. Thanks for your patience!