The Elder Scrolls Online

Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

how long does it take for...

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jk_ibanez
jk_ibanez
✭
server maintenance to finish? is there an answer?
  • fluffu
    fluffu
    ✭
    would be interesting to know, waiting for some hours like u do, too :)
  • nibbin1191
    nibbin1191
    Soul Shriven
    Just been prompted for an update so I'm guessing it's finished now? :)
  • CavalierKing
    CavalierKing
    ✭✭
    Just finished the update - server still down.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    We're aiming to have the Xbox One maintenance wrap up around noon EDT today, and we'll be publishing the patch notes for this patch very soon.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Reverb
    Reverb
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    Its different every time, and depends on the number and size of patches being delivered along with standard maintenance. Anticipate it being down for several hours on maintenance days, and know that Zeni doesn't publish downtime estimates.
    Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche
  • Nobrega
    Nobrega
    Soul Shriven
    Noon!!!! Noooooooooooooooo
  • WhiskeyMick
    WhiskeyMick
    ✭✭
    Maybe the six hour maintaince patch will finally fix the constant crashing... I'm scared of what'll be like when the dlc comes out. It's no wonder they're making it faster to level up... it's to compensate for all the down time.
  • Evelmike
    Evelmike
    ✭✭
    ZOS_GinaBruno wrote: »
    We're aiming to have the Xbox One maintenance wrap up around noon EDT today, and we'll be publishing the patch notes for this patch very soon.

    Hey Gina, I'm not seeing a post with server status like I have in the past. Am I missing something, or did ZOS not make one for today's maintenance?

    I hate to be critical, but it is frustrating that there does not seem to be a standard for notifying players of downtime, status, and ETAs.

    Coming from a Sys Admin responsible for a globally distributed enterprise of many-thousands of servers, supporting over 117,000 users in every timezone across the globe, I understand how annoying it can be to get this kind of feedback from users when you have a job to do. But I also know how frustrating it is to be the user, and have no information. ;)
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • Zyle
    Zyle
    ✭✭✭✭✭
    They've been doing maintenance WAY quicker on console than they were on PC at this point, be happy. If you are wondering when they are doing maintenance, they post a big yellow sticky box you can see at the top of every page. "Maintenance for the week of July 27"

    676 CP
    Zyle - LVL50 Stamina Nightblade - Former Emp AS - VMA Clear (Flawless)
    Joven - LVL50 Hybrid Templar
    Adion - LVL50 Stamina DK
    Radac - LVL50 Magicka Sorcerer
    Vanikath - LVL50 Magicka DK
  • paultl
    paultl
    Soul Shriven
    Or being unable to message anyone in the game as they dont exist. But 6 hours is far too long, and why do they always do it in the middle of the day. Cant they do it early in the morning when it wont distrupt a lot of people.
  • Evelmike
    Evelmike
    ✭✭
    bchulettub17_ESO wrote: »
    They've been doing maintenance WAY quicker on console than they were on PC at this point, be happy. If you are wondering when they are doing maintenance, they post a big yellow sticky box you can see at the top of every page. "Maintenance for the week of July 27"

    Being happy that they do maintenance is irrelevant to my post.

    I can see the notice that they are going to start maintenance. But it doesn't update to show it has started, and there is no post listing an ETA until a user asks and a mod replies.

    Users should be notified of upcoming downtime, an estimated time frame for that downtime, and provided with details regarding what the downtime is for.

    Please don't pull the "be happy you get anything" card, here. I have a valid point. I'm providing feedback on what I feel is a shortcoming in regards to communication from ZOS to it's players for maintenance.
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • Evelmike
    Evelmike
    ✭✭
    paultl wrote: »
    Or being unable to message anyone in the game as they dont exist. But 6 hours is far too long, and why do they always do it in the middle of the day. Cant they do it early in the morning when it wont distrupt a lot of people.

    It's an MMO new to this platform, with what I can only imagine is nightmarishly-complicated code to provide the interconnects with XBL; bugs will happen, and I'm sure they're fixing them.

    The Devs are people, too, with jobs and families. They perform maintenance during the early day of weekdays, when most adults are at work. Asking them to do maintenance and patches overnight is not fair, as that would mean a LOT of employees would need to work a mid-shift schedule.
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • paultl
    paultl
    Soul Shriven
    Why? I work rotas and shift periods that go from all times including night shifts. I dont think its that much of an ask to get one shift to work one night once a week or so, infact I bet theycould organise teams so its only once every 2 weeks or longer.
  • oceaniclemming
    oceaniclemming
    Soul Shriven
    Does anybody have any ideas of what's in this patch
  • Evelmike
    Evelmike
    ✭✭
    paultl wrote: »
    Why? I work rotas and shift periods that go from all times including night shifts. I dont think its that much of an ask to get one shift to work one night once a week or so, infact I bet theycould organise teams so its only once every 2 weeks or longer.

    Why? Because asking a large portion of your employees to change their schedules, just to cater to the small percentage of players who are impacted by morning downtime, is asinine. I'm sure they based their maintenance windows around the times of lowest player population. No matter when they do maintenance, they will inconvenience someone. They have to pick the time when they will inconvenience the fewest players possible.
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • nibbin1191
    nibbin1191
    Soul Shriven
    paultl wrote: »
    Or being unable to message anyone in the game as they dont exist. But 6 hours is far too long, and why do they always do it in the middle of the day. Cant they do it early in the morning when it wont distrupt a lot of people.

    Well they're doing it on NA time so it just sucks a bit harder for us EU people who got knocked off at 11 and won't get back on til 5,
    but starting at 6AM their time seems pretty reasonable to me. Not like they're taking liberties.
  • AJ_1988
    AJ_1988
    ✭✭✭
    Another hour at least patch notes released also :). It takes a lot longer than you think also to launch a patch and do maintainance. Just saying :)
  • dlepi24
    dlepi24
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    paultl wrote: »
    Why? I work rotas and shift periods that go from all times including night shifts. I dont think its that much of an ask to get one shift to work one night once a week or so, infact I bet theycould organise teams so its only once every 2 weeks or longer.

    Because ZOS isn't a factory whose business relies on a 24/7/365 production line.
  • robwolf666
    robwolf666
    ✭✭✭✭✭
    AJ_1988 wrote: »
    Another hour at least patch notes released also :). It takes a lot longer than you think also to launch a patch and do maintainance. Just saying :)

    Where are the patch notes posted?
  • jk_ibanez
    jk_ibanez
    ✭
    yeah im curious as well, are those patch notes up yet?
  • Zyle
    Zyle
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    Evelmike wrote: »
    bchulettub17_ESO wrote: »
    They've been doing maintenance WAY quicker on console than they were on PC at this point, be happy. If you are wondering when they are doing maintenance, they post a big yellow sticky box you can see at the top of every page. "Maintenance for the week of July 27"

    Being happy that they do maintenance is irrelevant to my post.

    I can see the notice that they are going to start maintenance. But it doesn't update to show it has started, and there is no post listing an ETA until a user asks and a mod replies.

    Users should be notified of upcoming downtime, an estimated time frame for that downtime, and provided with details regarding what the downtime is for.

    Please don't pull the "be happy you get anything" card, here. I have a valid point. I'm providing feedback on what I feel is a shortcoming in regards to communication from ZOS to it's players for maintenance.

    I never said be happy they're doing maintenance, learn 2 read. I said be happy they aren't taking as long as PC maintenance took when it was released.

    If it says they're doing maintenance at 6am est...then they're doing maintenance at 6am est. There is your notice.

    Don't get mad because I don't agree with you, I have a valid point. I'm providing feedback on what I feel is a shortcoming in console players patience levels.


    676 CP
    Zyle - LVL50 Stamina Nightblade - Former Emp AS - VMA Clear (Flawless)
    Joven - LVL50 Hybrid Templar
    Adion - LVL50 Stamina DK
    Radac - LVL50 Magicka Sorcerer
    Vanikath - LVL50 Magicka DK
  • robwolf666
    robwolf666
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    jk_ibanez wrote: »
    yeah im curious as well, are those patch notes up yet?

    There's a patch notes forum on the main forum list page, I just noticed it.
  • CavalierKing
    CavalierKing
    ✭✭
    It's noon eastern, is it up? :-)
  • Skilltar
    Skilltar
    ✭
    Servers are still down :(
  • IamDanger
    IamDanger
    Soul Shriven
    Console gamers... /sigh

    If you pay attention to the forums, on the top of the page there is a big yellow banner informing all of use about server maintenance. It is usually posted a day before they take it down, and when you are online playing they give you warning at 30 minutes I believe? So they do inform us about downtime, just have to look around. About the ETA stuff.... really? On a normal maintenance night it's usually up in roughly an hour.
  • xiDarkflareix
    xiDarkflareix
    Soul Shriven
    Can we get a updated ETA?
  • CavalierKing
    CavalierKing
    ✭✭
    Yeah, I can see the yellow banner. It doesn't say when it will be done and it's been over 6 hours. Way to be a condescending ass though.
  • IamDanger
    IamDanger
    Soul Shriven
    CavalierKing wrote: »
    Yeah, I can see the yellow banner. It doesn't say when it will be done and it's been over 6 hours. Way to be a condescending ass though.

    I am not being a condescending ass at all, It's not a normal server maintenance like the last few times so it's kind to be expected to take longer than usual.
  • jk_ibanez
    jk_ibanez
    ✭
    6 going on 7 hours later?
  • CavalierKing
    CavalierKing
    ✭✭
    It's up!
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