Voice chat not working

tist · July 2015

I am unable to hear anyone but I can see their voices popping up. In game sound is up for player voices. Have tried using headset and tv output, same problem. Any ideas?

ZOS_LenaicR · July 2015

Hello @Tist,

Could you please try this article from the official Xbox Support site?

tist · July 2015

Ended up having to hard shut down the Console. I'm also experiencing an issue where spell effects vanish from my game entirely until I hard shut down. Have you guys been getting reports of this in cyrodil? Maybe my game data is bad?

ZOS_LenaicR · July 2015

We are really sorry to hear thar your are also experiencing this issue!

If you are continuously experiencing these issues, we suggest you to uninstall and reinstall the game.
To do this, starting from the Home screen:

Go to My Games and Apps
Highlight The Elder Scrolls Online: Tamriel Unlimited
Press [Menu]
Select Manage Game
Press [Menu] again
Select Uninstall
Additionally, players should delete all local ESOTU game files. Take note that deleting these game files will not affect character data in any way.
Once complete, begin reinstallation.

If the problem persists following reinstallation, please contact Xbox here (US).

ImpaleBagels · July 2015

So if I uninstall everything will my character be saved to the xbox cloud?

ZOS_LenaicR · July 2015

Yes, no worries your characters are saved.

ImpaleBagels · July 2015

Well my voice chat has not worked since launch. Iv tried reinstalling the game and that didn't solve the problem. My router settings are good too. Never had a problem like this in any other game. I honestly dont know what to do.

MikeB · July 2015

There are a lot of issues with the in-game voice system. It constantly just crashes

ZOS_LenaicR · July 2015

We are really sorry to hear that @ImpaleBagels. A ticket has been created for you, one of our agents will be able to reach you out shortly.
Thanks for your patience.