Imperial edition/Explorer pack

FTU_XERO · June 2015

I still have not received my in game content for buying the Imperial edition /Explorer pack. Your twitter account told me to talk to Xbox support, then Xbox support told me to come to you guys because they could not help me. Could you please help me guys? I would really like to get what I paid for. I've waited patiently for almost a week now.

Hartwick · June 2015

Same, still not have the Explorer's Pack benefits. Opened 3 tickets, all unanswered, one had a generic copy-pasted answer. Come on what's happening Zeni!

FTU_XERO · June 2015

That sucks man, all I want to do is play as an Imperial and have my mount!

ragnarfuzzypant · June 2015

Same here, sort of, bought ESO+ on launch and still nothing

ZOS_TristanK · June 2015

Hi, folks. We are aware of this issue and are currently investigating. We recommend keeping an eye on the Known Issues thread for updates: http://forums.elderscrollsonline.com/en/discussion/173858

FTU_XERO · June 2015

Are we going to get any compensation for this? We bought this product, so why can't we use it?

FTU_XERO · June 2015

Almost two weeks and still no access to content I bought and no response from support. Pretty sure this is against the law, is it nit? Just give me a dn legitimate response as to why I do not have my content I paid for!

FTU_XERO · June 2015

Sorry for misspellings, in upset at the moment.