can't reply to support email

ArtekAU

You are being blacklisted. You need to fix this

:
Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;ESO_Help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
    [mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
    http://www.spamhaus.org/sbl/query/SBL220319

ZOS_EveP

Hi @ArtekAU.

We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thank you for your patience!

ArtekAU

Hi. Perhaps you need to set up a support portal where we can log into and deal with issues. I am finding it bit strange and unsecure, considering you are asking for account verification via insecure email. Anyone can intercept this and use it to stealnthe account.

cybersam

@ZOS_EveP‌
hello there...
well in addition to this problem i've got another one...
the support finally responed (yay!!!) and i also noticed a link that doesn't work as when i click on it i'm forwarded to "http://www.elderscrollsonline.com/en/error"
though i only see this link when i open the email only as a text email (not in the html version)

the link starts with this
--> https://help.elderscrollsonline.com/app/account/questions/detail


so i|m guessing there is already a support portal... but maybe not activated for everyone ?

Aria

Any update on this issue?

cybersam

nope... and it seems like they are taking their sweet time for this...as they are enjoying the quiet time

Andukai

Hey guys,
The email adress from where you get replies from the support ESO_Help@helpmail.elderscrollsonline.com doesn t exist. You need to modify the adress and make it:
ESO_Help@elderscrollsonline.com
How do I know this? Well I guessed it and it worked

They receive what I send, with attachments etc...
Give it a try.

Aria

@Andukai‌

Except I have responded to that email (ESO_Help@helpmail.eldercrolls.com before and it worked fine, so thank you for the suggestion but until they tell me to use the email you tried I will play it safe and wait.

cybersam

Andukai wrote: »

Hey guys,
The email adress from where you get replies from the support ESO_Help@helpmail.elderscrollsonline.com doesn t exist. You need to modify the adress and make it:
ESO_Help@elderscrollsonline.com
How do I know this? Well I guessed it and it worked

They receive what I send, with attachments etc...
Give it a try.

nice one...
just sent one too... and it seems like it went through... now i hope they get my reply and respond to it...

Aria wrote: »

@Andukai‌

Except I have responded to that email (ESO_Help@helpmail.eldercrolls.com before and it worked fine, so thank you for the suggestion but until they tell me to use the email you tried I will play it safe and wait.

well no need to attach yourself to the old ways if the new ones prevail... ^_^

Andukai

Aria wrote: »

@Andukai‌

Except I have responded to that email (ESO_Help@helpmail.eldercrolls.com before and it worked fine, so thank you for the suggestion but until they tell me to use the email you tried I will play it safe and wait.

Suit yourself
But I've already sent like 3 mails to that address and they reply back telling me that they've received my attachments ..
So it does work

Aria

Well it all worked out, I forwarded my info to cs online via my account and they got me all squared away!