ABSOLUTELY TERRIBLE SUPPORT....

Nialrembos

I am in same boat same *** response nothing happens bugged main quests cant do *** ive allrdy done what one person suggested collect all skyshards in zones that i could, now i am just waiting to go to vet zones/dungeons. Ive also joined grinding groups to lvl up my Class skills that i unlocked from new skyshards and make money. Can only do that *** for so long and yes pvp but i want to go further in the game with Vet dungeons/zones. Need more sky shards for more builds damnt.

Tweek

The support is just trying to do their job(they're probably very backed up with all the tickets), please give them some time.

HandofBane

jamesharv2005ub17_ESO wrote: »

otomodachi wrote: »

jamesharv2005ub17_ESO wrote: »

rrcottinb14_ESO wrote: »

Customer service is the main reason I canceled. I could have lived with the bugs (maybe) if I felt like they were being addressed and paid attention to. But, cut and paste emails from Customer Disservice that often have no bearing on my situation makes me want to spend my time elsewhere.

jamesharv2005ub17_ESO wrote: »

Also I know people threaten to quit all the time but you didnt drop all that money on the box to quit the first month. Most do not follow through.

Maybe that is significant money to you. But, not all gamers live in their parent's basement. To me and a lot of people I know, it is not significant. My time is far more valuable to me. So, you might want to be a little more informed before making stupid statements like this.

Yet here you are still posting. Makes me think you arent going anywhere. If I was to "quit" a game I wouldnt not sit and post on the forums of said game. So my point proven right there.

I did! I got a full refund of box price from ZO. I am hanging out to see how this all resolves, in hopes that I'll want to re-buy the game in the future. Tamriel!

Big problem right there then. This forum is not supposed to be for players who do not pay nor play the game. Its not a place to troll. Its a place for paying customers to converse and get help. If you are not a paying customer then you should not be allowed to post here. Im hoping Zenimax fixes this very soon. The forums are septic enough without people trolling them who dont even play the game.

Son, if this forum turns into another version of the Bioware circle jerk, I will close my account down. You can *** about it being "septic", but there should always be a healthy dose of criticism and discussion on what can be improved to make the game better for both paying customers and those who may pick it up in the future. What defines a troll post and a legitimate but poorly worded complaint about an issue in someone's game experience? And who are you to judge that, you certainly don't have a ZOS tag next to your name.

jamesharv2005ub17_ESO

HandofBane wrote: »

jamesharv2005ub17_ESO wrote: »

otomodachi wrote: »

jamesharv2005ub17_ESO wrote: »

rrcottinb14_ESO wrote: »

Customer service is the main reason I canceled. I could have lived with the bugs (maybe) if I felt like they were being addressed and paid attention to. But, cut and paste emails from Customer Disservice that often have no bearing on my situation makes me want to spend my time elsewhere.

jamesharv2005ub17_ESO wrote: »

Also I know people threaten to quit all the time but you didnt drop all that money on the box to quit the first month. Most do not follow through.

Maybe that is significant money to you. But, not all gamers live in their parent's basement. To me and a lot of people I know, it is not significant. My time is far more valuable to me. So, you might want to be a little more informed before making stupid statements like this.

Yet here you are still posting. Makes me think you arent going anywhere. If I was to "quit" a game I wouldnt not sit and post on the forums of said game. So my point proven right there.

I did! I got a full refund of box price from ZO. I am hanging out to see how this all resolves, in hopes that I'll want to re-buy the game in the future. Tamriel!

Big problem right there then. This forum is not supposed to be for players who do not pay nor play the game. Its not a place to troll. Its a place for paying customers to converse and get help. If you are not a paying customer then you should not be allowed to post here. Im hoping Zenimax fixes this very soon. The forums are septic enough without people trolling them who dont even play the game.

Son, if this forum turns into another version of the Bioware circle jerk, I will close my account down. You can *** about it being "septic", but there should always be a healthy dose of criticism and discussion on what can be improved to make the game better for both paying customers and those who may pick it up in the future. What defines a troll post and a legitimate but poorly worded complaint about an issue in someone's game experience? And who are you to judge that, you certainly don't have a ZOS tag next to your name.

These discussions about the game should be had by people who have a vested interest in the game. If you got a refund then you have stated you have no interest in the game anymore. Noone who has not bought a box has an account here. This forum is for paying customers not people who might buy the game. You can read yes but not post if you havent bought the game.

Its hard for those of us who like the game and pay for it to get anything accomplished because of all the people who do NOT like the game and who do not PAY for it flooding the forums with all these negative posts.

otomodachi

jamesharv2005ub17_ESO wrote: »

HandofBane wrote: »

jamesharv2005ub17_ESO wrote: »

otomodachi wrote: »

jamesharv2005ub17_ESO wrote: »

rrcottinb14_ESO wrote: »

Customer service is the main reason I canceled. I could have lived with the bugs (maybe) if I felt like they were being addressed and paid attention to. But, cut and paste emails from Customer Disservice that often have no bearing on my situation makes me want to spend my time elsewhere.

jamesharv2005ub17_ESO wrote: »

Also I know people threaten to quit all the time but you didnt drop all that money on the box to quit the first month. Most do not follow through.

Maybe that is significant money to you. But, not all gamers live in their parent's basement. To me and a lot of people I know, it is not significant. My time is far more valuable to me. So, you might want to be a little more informed before making stupid statements like this.

Yet here you are still posting. Makes me think you arent going anywhere. If I was to "quit" a game I wouldnt not sit and post on the forums of said game. So my point proven right there.

I did! I got a full refund of box price from ZO. I am hanging out to see how this all resolves, in hopes that I'll want to re-buy the game in the future. Tamriel!

Big problem right there then. This forum is not supposed to be for players who do not pay nor play the game. Its not a place to troll. Its a place for paying customers to converse and get help. If you are not a paying customer then you should not be allowed to post here. Im hoping Zenimax fixes this very soon. The forums are septic enough without people trolling them who dont even play the game.

Son, if this forum turns into another version of the Bioware circle jerk, I will close my account down. You can *** about it being "septic", but there should always be a healthy dose of criticism and discussion on what can be improved to make the game better for both paying customers and those who may pick it up in the future. What defines a troll post and a legitimate but poorly worded complaint about an issue in someone's game experience? And who are you to judge that, you certainly don't have a ZOS tag next to your name.

These discussions about the game should be had by people who have a vested interest in the game. If you got a refund then you have stated you have no interest in the game anymore. Noone who has not bought a box has an account here. This forum is for paying customers not people who might buy the game. You can read yes but not post if you havent bought the game.

Its hard for those of us who like the game and pay for it to get anything accomplished because of all the people who do NOT like the game and who do not PAY for it flooding the forums with all these negative posts.

And you still don't get that by coming to the CS forum and arguing against people's complaints, YOU ARE THE DISRUPTIVE ONE.

You also apparently can't be bothered to tell different people apart.

May the sands always warm your feet!

HandofBane

jamesharv2005ub17_ESO wrote: »

HandofBane wrote: »

jamesharv2005ub17_ESO wrote: »

otomodachi wrote: »

jamesharv2005ub17_ESO wrote: »

rrcottinb14_ESO wrote: »

Customer service is the main reason I canceled. I could have lived with the bugs (maybe) if I felt like they were being addressed and paid attention to. But, cut and paste emails from Customer Disservice that often have no bearing on my situation makes me want to spend my time elsewhere.

jamesharv2005ub17_ESO wrote: »

Also I know people threaten to quit all the time but you didnt drop all that money on the box to quit the first month. Most do not follow through.

Maybe that is significant money to you. But, not all gamers live in their parent's basement. To me and a lot of people I know, it is not significant. My time is far more valuable to me. So, you might want to be a little more informed before making stupid statements like this.

Yet here you are still posting. Makes me think you arent going anywhere. If I was to "quit" a game I wouldnt not sit and post on the forums of said game. So my point proven right there.

I did! I got a full refund of box price from ZO. I am hanging out to see how this all resolves, in hopes that I'll want to re-buy the game in the future. Tamriel!

Big problem right there then. This forum is not supposed to be for players who do not pay nor play the game. Its not a place to troll. Its a place for paying customers to converse and get help. If you are not a paying customer then you should not be allowed to post here. Im hoping Zenimax fixes this very soon. The forums are septic enough without people trolling them who dont even play the game.

Son, if this forum turns into another version of the Bioware circle jerk, I will close my account down. You can *** about it being "septic", but there should always be a healthy dose of criticism and discussion on what can be improved to make the game better for both paying customers and those who may pick it up in the future. What defines a troll post and a legitimate but poorly worded complaint about an issue in someone's game experience? And who are you to judge that, you certainly don't have a ZOS tag next to your name.

These discussions about the game should be had by people who have a vested interest in the game. If you got a refund then you have stated you have no interest in the game anymore. Noone who has not bought a box has an account here. This forum is for paying customers not people who might buy the game. You can read yes but not post if you havent bought the game.

Its hard for those of us who like the game and pay for it to get anything accomplished because of all the people who do NOT like the game and who do not PAY for it flooding the forums with all these negative posts.

Some advice for you, then. Go to the other subforums, stay off Customer Service. This specific subforum is the one most likely to be filled with people complaining about things not working right, or being unable to even play the game (which is why I am here, damn Error 303). If you can't handle the heat, get out of the kitchen. There is no general discussion board, but there are plenty of other subforums with a more positive environment where people aren't coming to vent about their problems because of the giant ass Customer Service at the top.

jamesharv2005ub17_ESO

I dont mind people having issues. I do mind people who quit the game continuing to post about how they hate it. That is all.

otomodachi

jamesharv2005ub17_ESO wrote: »

I dont mind people having issues. I do mind people who quit the game continuing to post about how they hate it. That is all.

That'd bother me, too! Please PM me and let me know who's doing that, or flag their posts! It's non-constructive and probably off-topic.

Soliduparrow

Please report the guy who is arguing with paying customers. This is unacceptable that he is in every thread disrupting people who are trying to receive customer support

otomodachi

mcconnell2_ESO wrote: »

Please report the guy who is arguing with paying customers. This is unacceptable that he is in every thread disrupting people who are trying to receive customer support

Nah, apparently there are non-paying customers out there bad-mouthing the game endlessly with hate posts that he is heroically arguing with. IT SEEMS TO ME that those posts are coming from current players, but what do I know. *shrug*

HandofBane

jamesharv2005ub17_ESO wrote: »

I dont mind people having issues. I do mind people who quit the game continuing to post about how they hate it. That is all.

An alternate perspective to consider: those folks who quit but are still posting may well be doing so because they came into the game hopeful and wanting it to be everything and a bag of chips. When they found out the chips were soggy, the sandwich was just two slices of bread with a tiny slice of ham and no cheese, and the coke was flat... they got upset, and don't want to pay for something far below what they expected based on the hype/advertisement ahead of time. Those same people may well WANT to see the game become something great, and despite not being willing to pay for something in a less-than-complete state, want to still provide some input on what they considered too broken to be worth paying for, so that ZOS can take that information into account as they fix and change things in the future. And who knows, maybe those folks who quit will see things have improved down the line correcting many of the issues complained about, and resub. Nothing wrong with that.

jamesharv2005ub17_ESO

otomodachi wrote: »

mcconnell2_ESO wrote: »

Please report the guy who is arguing with paying customers. This is unacceptable that he is in every thread disrupting people who are trying to receive customer support

Nah, apparently there are non-paying customers out there bad-mouthing the game endlessly with hate posts that he is heroically arguing with. IT SEEMS TO ME that those posts are coming from current players, but what do I know. *shrug*

I can only go by what they claim. They claim they have been refunded their money.

otomodachi

jamesharv2005ub17_ESO wrote: »

otomodachi wrote: »

mcconnell2_ESO wrote: »

Please report the guy who is arguing with paying customers. This is unacceptable that he is in every thread disrupting people who are trying to receive customer support

Nah, apparently there are non-paying customers out there bad-mouthing the game endlessly with hate posts that he is heroically arguing with. IT SEEMS TO ME that those posts are coming from current players, but what do I know. *shrug*

I can only go by what they claim. They claim they have been refunded their money.

Buddy... Look. I took some time. I read your last 100 comments. We both know what you're doing. You don't aim for people who have gotten a refund. Go back through your comments, take a look. What I saw was pages and pages of you trying to debunk people's complaints.

And it bugs me! You're obviously NOT one of the idiots trolling people intentionally, but I really DO think that your comments are generally disruptive because ZO DOES NOT NEED YOU TO DEFEND THEM. Their product either will sell itself or it won't. The content of the comments I read would be GREAT content in a general discussion forum! But not CS.

Hell, plenty of my posts are downright silly, buy it's pretty rare I feel the need to prove someone wrong. I guess you won a cookie in this case, though!

May the sands always warm your feet!

DraconX

I did get my answer to multiple ticket in less than 4 hours, I think it all depend when you send it and how many employees are busy. I strongly disagree to call them bad support.

otomodachi

DraconX wrote: »

I did get my answer to multiple ticket in less than 4 hours, I think it all depend when you send it and how many employees are busy. I strongly disagree to call them bad support.

I'm glad that your experience was good!

Me, I waited 2 days for my first response, which was to give me unrelated advice and close the ticket as resolved. A day later, I got to email with a live person, who asked me to explain what I needed. A day after that I got a guy that could actually handle my ticket. My request was basically to know why I should not get a refund; wanted to know anything about planned fixes, work coming up, that'd make me think the game was going to work on my computer with a FPS better than 15-20 (ran skyrim on ultra-high quite smoothly) and what I saw as some fairly serious design flaws. Not a big deal, it's called a CS save usually. I seriously, seriously wanted someone to get me any kind of info that'd make me WANT to keep the game.

The ticket time was info that I did NOT want to keep the game, and it had nothing to do with the game itself! I honestly still miss my gimpy little Argonian Nightblade, I'm hoping this all resolves HAPPILY so that I can come back to a solid finished game with a solid, polite playerbase. :P

Dallie

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

If you dont like the game I say leave. Dont ask for free time you are not entitled to it.

They are going to leave. That is the point. If Zenimax doesnt want them to leave then zenimax will give them free time.

Why are you in the customer support forum telling people to leave?

They are leaving, not so much 'going to'. People are actually posting cancellation screenshots in threads to get their point across.

Chomag

Dallie wrote: »

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

If you dont like the game I say leave. Dont ask for free time you are not entitled to it.

They are going to leave. That is the point. If Zenimax doesnt want them to leave then zenimax will give them free time.

Why are you in the customer support forum telling people to leave?

They are leaving, not so much 'going to'. People are actually posting cancellation screenshots in threads to get their point across.

Well I didn't post a screenshot but yeah, same here.

jamesharv2005ub17_ESO

Dallie wrote: »

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

If you dont like the game I say leave. Dont ask for free time you are not entitled to it.

They are going to leave. That is the point. If Zenimax doesnt want them to leave then zenimax will give them free time.

Why are you in the customer support forum telling people to leave?

They are leaving, not so much 'going to'. People are actually posting cancellation screenshots in threads to get their point across.

You understand that they can cancel the acct but still play until may 4th. All they have to do is resub before then.

Soliduparrow

jamesharv2005ub17_ESO wrote: »

You understand that they can cancel the acct but still play until may 4th. All they have to do is resub before then.

You are just arguing to argue. The quoted post is not even a real point.

felixgamingx1

Greetings Adventurer,



There's no terrible support
Preserving the integrity of the realm is our main priority.

Regards

If we don't hear from you within 120hrs we'll assume your issue was resolved.

FezzikVizzini

jamesharv2005ub17_ESO wrote: »

I dont mind people having issues. I do mind people who quit the game continuing to post about how they hate it. That is all.

Hmm. How come you spend pretty much all your time posting on threads like these, nearly always taking a contra-view to the OP, when presumably you have a current account and can play the game ?

A previous poster has said that that he thinks you are not deliberately trolling. I agree. I don't think you have the intelligence to do that.

otomodachi

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

You understand that they can cancel the acct but still play until may 4th. All they have to do is resub before then.

You are just arguing to argue. The quoted post is not even a real point.

OMG HOW DEEP DOES THE RABBIT HOLE GO!

Also, I think we're done here folks. Close 'er down.

jamesharv2005ub17_ESO

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

You understand that they can cancel the acct but still play until may 4th. All they have to do is resub before then.

You are just arguing to argue. The quoted post is not even a real point.

I am not arguing just to argue. He said "screenshots are proof" I said no they arent . Its called talking and carrying on a conversation.

Soliduparrow

jamesharv2005ub17_ESO wrote: »

I am not arguing just to argue. He said "screenshots are proof" I said no they arent . Its called talking and carrying on a conversation.

So people without subs should not be able to post in this forum, but those people might actually be faking not having a sub, so they in fact should be allowed to post here? Ok, pal.

The only one who shouldnt be allowed to post here is you. You derailed an entire thread and then over the course of ten posts you negated the reason for the derail in the first place. This is some next level twilight zone stuff.

jamesharv2005ub17_ESO

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

I am not arguing just to argue. He said "screenshots are proof" I said no they arent . Its called talking and carrying on a conversation.

So people without subs should not be able to post in this forum, but those people might actually be faking not having a sub, so they in fact should be allowed to post here? Ok, pal.

The only one who shouldnt be allowed to post here is you. You derailed an entire thread and then over the course of ten posts you negated the reason for the derail in the first place. This is some next level twilight zone stuff.

You missed the point again. People with subs should be the only ones to post here yes. If you cancel while you have time remaining that means you are still a subscriber. That was the point you seem to have missed with your blind anger.

Soliduparrow

jamesharv2005ub17_ESO wrote: »

You missed the point again. People with subs should be the only ones to post here yes. If you cancel while you have time remaining that means you are still a subscriber. That was the point you seem to have missed with your blind anger.

But there is no proof that they dont have a sub. You said it yourself. At this point we must assume that everyone has a sub because photographs and written statements are not proof. Everyone can post until we get a national registry of who does or does not have a sub.

jamesharv2005ub17_ESO

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

You missed the point again. People with subs should be the only ones to post here yes. If you cancel while you have time remaining that means you are still a subscriber. That was the point you seem to have missed with your blind anger.

But there is no proof that they dont have a sub. You said it yourself. At this point we must assume that everyone has a sub because photographs and written statements are not proof. Everyone can post until we get a national registry of who does or does not have a sub.

Again they are subs until the sub runs out. That means they can cancel and still be subscribing until say May 4th for example. After that they will not be subs anymore. Showing a screenshot of your "cancelled" account proves nothing. You could have reactivated it immediately after taking the shot.

HandofBane

jamesharv2005ub17_ESO wrote: »

mcconnell2_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

You missed the point again. People with subs should be the only ones to post here yes. If you cancel while you have time remaining that means you are still a subscriber. That was the point you seem to have missed with your blind anger.

But there is no proof that they dont have a sub. You said it yourself. At this point we must assume that everyone has a sub because photographs and written statements are not proof. Everyone can post until we get a national registry of who does or does not have a sub.

Again they are subs until the sub runs out. That means they can cancel and still be subscribing until say May 4th for example. After that they will not be subs anymore. Showing a screenshot of your "cancelled" account proves nothing. You could have reactivated it immediately after taking the shot.

I am watching the argument go round and round and round, and all I can think of is this guy arguing nonstop in the Rift yesterday that he was selling vampire/ww bites, and scamming isn't a TOS violation, but he wasn't scamming, even though it wouldn't be wrong if he did.

People with subs can post, but those without shouldn't, but those who cancelled still count as having subs despite those who may have cancelled arguing in the threads "making the forum septic". I need another beer.

Soliduparrow

jamesharv2005ub17_ESO wrote: »

Again they are subs until the sub runs out. That means they can cancel and still be subscribing until say May 4th for example. After that they will not be subs anymore. Showing a screenshot of your "cancelled" account proves nothing. You could have reactivated it immediately after taking the shot.

So why are you trying to take away their posting privileges if they have a valid sub?

FezzikVizzini

To everyone.

Why are you even bothering to reply to jamesharv2005ub17_ESO ?

The guy is either a troller or just plain stupid.

Just ignore him.