Accepting a Tales of Tribute match crashes the game sometimes

netch_a_sketch

When readying up for a match, occasionally the UI will disappear as though it is about to bring up the ToT screen, but it just doesn't. Pressing buttons doesn't do anything and the character can't move. As far as I'm aware this issue has been here since ToT released, although it used to sometimes load you into an empty instance of the area you're in where there are no NPCs or players and you couldn't enter buildings or travel. Haven't had this happen recently, but it's still a pain to lose ranking and have to force close the game because of a bug. I don't use addons or mods or third party software so there's nothing to conflict or cause this externally and I've had it happen on both PC and Steam Deck on both the regular client and Steam version of the game. It has occurred when accepting a match both indoors and outdoors and in various zones and instances including player housing.
Unsure of the cause, it seems like an issue where the game tries to take you out of your current instsnce but fails to load the ToT match and just gets stuck.

Hope there's a fix for this as it's been an ongoing issue for years now. Pipe up in the comments if this has happened to you, in case it's just a me thing for whatever reason.

Kappachi

Did you ever verify the integrity of your game files or go through a full reinstall? Maybe switch between steam/regular client? I have never heard of nor had this issue, all my ToT matches start properly no matter how or where I accept them. Also addons are your friend, but since you don't use any there's none to disable. you might wanna do a complete fresh start where you wipe your config files too just to see if it still occurs.

ZOS_Bill

@netch_a_sketch

In our FAQ below are some crashing troubleshooting that can help with this issue.

What do I do if ESO is crashing with the error "ESO has stopped working"?

netch_a_sketch

@ZOS_Bill The game isn't crashing with an error, it doesn't freeze or anything and it's still responding in the task manager. There's still music and environmental animations etc. Sometimes the character can move around the area but there are no players and can't interact with doors or open the map. Can still steal and take items that are placed outaide such as alchemy bottles at stalls. It only happens when accepting a Tales of Tribute match sometimes. It's not a graphics area and repairing the client hasn't helped.

netch_a_sketch

lThere's also no NPCs in the empty instance, except for the one guy that roams around on a horse in Gonfalon Bay.

netch_a_sketch

netch_a_sketch wrote: »

When readying up for a match, occasionally the UI will disappear as though it is about to bring up the ToT screen, but it just doesn't. Pressing buttons doesn't do anything and the character can't move. As far as I'm aware this issue has been here since ToT released, although it used to sometimes load you into an empty instance of the area you're in where there are no NPCs or players and you couldn't enter buildings or travel. Haven't had this happen recently, but it's still a pain to lose ranking and have to force close the game because of a bug. I don't use addons or mods or third party software so there's nothing to conflict or cause this externally and I've had it happen on both PC and Steam Deck on both the regular client and Steam version of the game. It has occurred when accepting a match both indoors and outdoors and in various zones and instances including player housing.
Unsure of the cause, it seems like an issue where the game tries to take you out of your current instsnce but fails to load the ToT match and just gets stuck.

Hope there's a fix for this as it's been an ongoing issue for years now. Pipe up in the comments if this has happened to you, in case it's just a me thing for whatever reason.

Already mentioned that I've switched between the steam game and clients. It even happens on the playstation.

netch_a_sketch

sometimes this happens too

https://youtu.be/Hud9jJAWhiI?si=hTrRZLkzJIyg2XAY

ZOS_Bill

@netch_a_sketch

Thanks for sharing this additional information. At this point I'd recommend starting a support ticket here.