Maintenance for the week of December 2:
• PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)

In game mail missing between two of my accounts

Cin_Vhetin
Cin_Vhetin
✭✭✭
Hello,

Mailed several items/gold to my new account from an older account however three of the four mails are missing. I do NOT have the "delete after claim" box checked on my new account.
I've traveled ingame, logged out for a while, reloaded the UI, updated add-ons, and closed the game completely but the missing mail has not shown up. I checked my other account and the items I sent are not in inventory, so I know the mail got sent.

PC-NA 6/30/2024:
from Liberty2076
to Liberty247

Subject lines on missing mail:
2076 1
2076 3
2076 4
(there was also a mail with subject "2076 2" but that mail DID get through).

I had also sent mail from my main account but those were received okay.

Here's the question; Is there any way this mail can be found or should I give it a day or two. It's been several hours and I've never had mail take longer than a character traveling in-game to get it.

As a result of this it appears ESO needs a better tracking system for mail in-game.
Better a warrior in the garden than a gardener at war. - Japanese proverb

You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you that means everyone else can control you. Breathe and allow things to pass. - Warren Buffet
  • ZOS_CouchTato
    Hey there!

    For this, I would encourage you to reach out to Customer Support, as they can take a closer look at this for you.
    Staff Post
  • Cin_Vhetin
    Cin_Vhetin
    ✭✭✭
    Thank you CouchTato.
    Better a warrior in the garden than a gardener at war. - Japanese proverb

    You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you that means everyone else can control you. Breathe and allow things to pass. - Warren Buffet
  • ZOS_Bill
    ZOS_Bill
    admin
    @Cin_Vhetin

    If you need any updates regarding your mail, you are welcome to share your ticket number in this thread.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.