Launcher stops working

doctorosen

After the update, when I launch the launcher it hangs for 3 seconds and then stops working.
It is not displayed during the process. I reinstalled the client, checked the files, everything is fine. But the launcher still stops working without allowing the game to start

ZOS_Kraken

@doctorosen What platform are you playing on?

doctorosen

PC

Torryn_Woodsrunner

I'm having the same problem. Try to launch the launcher, it looks like it's thinking, then nothing. Launcher never shows up, yet hangs around in the background doing nothing.

ZOS_Phoenix

@doctorosen
@Torryn_Woodsrunner

We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

Mycelius

Having same issue.

The last time I had this problem, deleting the programdata folder and numbered devlogs worked. Not this time.
None of the steps, outlined at the support page, work.

Another issue:
My account page show I have no crowns, which isn't true. Unfortunately, I'm not able to log in and see crowns status ingame.

Very late where I am, so off to bed. Hopefully to see all these issues sorted in the morning.

PC/NA.

Dr_Rektar

just reloged to EU. i have less CPs than i had, also i got 5500 crowns, and all my friends i added the last weak are gone

Torryn_Woodsrunner

ZOS_Phoenix wrote: »

@doctorosen
@Torryn_Woodsrunner

We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

Went there, tried everything on the list, no joy. Launcher is still remaining in the background, doing nothing.

Any other suggestions? I'm losing login days, and I don't want to miss out on Mizzik!

Photosniper89

Torryn_Woodsrunner wrote: »

ZOS_Phoenix wrote: »

@doctorosen
@Torryn_Woodsrunner

We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

Went there, tried everything on the list, no joy. Launcher is still remaining in the background, doing nothing.

Any other suggestions? I'm losing login days, and I don't want to miss out on Mizzik!

This happens to me from time to time. What I have to do is just leave the launcher open for about an hour and then it "fixes" itself. It's stupid - I know.

Torryn_Woodsrunner

Photosniper89 wrote: »

Torryn_Woodsrunner wrote: »

ZOS_Phoenix wrote: »

@doctorosen
@Torryn_Woodsrunner

We would recommend trying the steps in this article to see if they can resolve the issue for you. Please let us know how it goes!

Went there, tried everything on the list, no joy. Launcher is still remaining in the background, doing nothing.

Any other suggestions? I'm losing login days, and I don't want to miss out on Mizzik!

This happens to me from time to time. What I have to do is just leave the launcher open for about an hour and then it "fixes" itself. It's stupid - I know.

I'll give that a shot, see what happens...it ain't crazy if it works...

Messi

doctorosen wrote: »

After the update, when I launch the launcher it hangs for 3 seconds and then stops working.
It is not displayed during the process. I reinstalled the client, checked the files, everything is fine. But the launcher still stops working without allowing the game to start

Hi, this most likely has to do with the pathing of your game. Please uninstall OneDrive and try a clean install once OneDrive is removed. Goodluck

ZOS_Bill

For anyone still having issues after exhausting the troubleshooting posted above, please go ahead and open a ticket with customer support.