Cannot restore some licenses. (NP-39227-3)

Ryno4ever

Cannot restore some licenses.
(NP-39227-3)

The Elder Scrolls Online Collection: Blackwood
The Elder Scrolls Online: High Isle
The Elder Scrolls Online: Necrom

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During an attempt to fix an issue with another game, unrelated and it fixed itself, I noticed I've started receiving the above error with ESO content when trying to restore licenses. PlayStation support has taken me through various steps to try and fix this issue including sign in/out of PlayStation Network, deactivate/activate primary console, restore default settings, rebuild database, & even initializing (factory reset) the PS4. They then assumed it was a hardware issue but I had a backup PS4 still in the box which I updated and attempted to restore licenses on which received the same error. After talking to PlayStation's Hardware & Account teams they have not found a solution yet and suggested I also contact ESO Support to see if it could be an issue with ESO preventing the restore licenses option from updating my licenses. I'm posting this here due to supports suggestion since "The development team checks these regularly".

As of this moment I can still access all the content listed above, for now. My concern is about future attempts to restore these licenses should they expire, especially since some friends in-game have very recently had issues not being able to access all of their paid content and restore licenses. This has been an issue since the start of August, at the earliest that I know of, and has not changed since discovering the issue.

StormBlade512

I have the exact same problem. No idea what causes it. It hasn't affected anything though so I'm cautiously presuming it's just a smoke and mirrors glitch. For reference I have the disk version of ESO.

If I had to guess, worst case scenario would mean we'd have to buy the physical editions of the dlcs if anything happened, I hope not though

ZOS_Bill

Please see our FAQ below for further help.

How can I restore the license for The Elder Scrolls Online on my PlayStation 4?

Fexelea

I have a similar issue for the same DLCs

Licenses fail to restore and I have now lost access to the game on Playstation

The FAQ does not help, error NP-104291-7 prevents license restore.

Has anyone managed to fix this?

Fexelea

Two weeks later and support still haven't updated my ticket about this.

reb101

I am running into this issue but just with Necrom. Did anyone ever get a resolution?