Character creator bug?

Perseas

Hello

I am trying to create a character, but I cannot zoom into my characters face, when I must modify face characteristics. It worked in the beta, but I cant now.

ZOS_GinaBruno

Thanks, @Perseas. This is a known issue, and the team is working on a fix for it.

Perseas

Just to let you know, I repaired the game and it fixed.. sorry for posting it

adamwigan

Same issue, going to try a repair and see if it fixes it.

Bleakraven

Hey guys! If you're having trouble zooming in on your character during character creation, try first creating a random character, logging out, and then creating the character you want. I believe the bug is due to the fancy intro cinematic/camera.
Cheers and enjoy the game!

Aodh1123

How does one do the repair?

Aodh1123

Nvm found it.

Agmand

Same problem here. Cannot zoom into character's face.

AeliaVicusPlave

Thanks Bleakraven, your solution works!

Arisen

I'm running a repair now. *crosses fingers*

Smaxx

Yep, I can confirm this. You definitely don't have to leave the game or verify the files. Just create some dummy character, relog, then create your real character.

Schmackei

Aodh1123 wrote: »

How does one do the repair?

From the launcher, you select 'Game Options' in the middle of the screen and then select Repair.

I hope this helps you.

Aodh1123

Repair didn't help me atleast.., back to waiting .

ZOS_GinaBruno

Hey guys - try creating a character, then create a second character and see if you're able to zoom in on the face.

Aodh1123

It's fixed by indeed making a new char first . Thank whomever suggested that, sorry i didnt read it sooner, didnt refresh this page often enough.

Spidermonk

Yup, thanks for posting the fix.

QueenBarenziah

ZOS_GinaBruno wrote: »

Hey guys - try creating a character, then create a second character and see if you're able to zoom in on the face.

the problem with that is that all preorder items will be on the first character.... and if I delete that character I dont want because he looks ugly I will loose them, so that is not really a solution...

Savilla

how do you do the fix without wasting a character?

mkorny

QueenBarenziah wrote: »

ZOS_GinaBruno wrote: »

Hey guys - try creating a character, then create a second character and see if you're able to zoom in on the face.

the problem with that is that all preorder items will be on the first character.... and if I delete that character I dont want because he looks ugly I will loose them, so that is not really a solution...

The ingame-mail is account-wide, so... if u just create a char and leave without redeeming them, you shouldn't lose them

Pretext

I have done a repair and still cannot zoom in. I use the + sign beneath the character, switch to face, use mouse scroll.

This is still an issue. I will just be picking name and then back to waiting until this is sorted out.

EDIT: Very odd, it suddenly started working so players should note it is erratic and may suddenly work for you.

SeñorCinco

Savilla wrote: »

how do you do the fix without wasting a character?

You can just make a random character with any name. Then just delete the character. You're not wasting anything.

Gythral

SeñorCinco wrote: »

Savilla wrote: »

how do you do the fix without wasting a character?

You can just make a random character with any name. Then just delete the character. You're not wasting anything.

except time

Perseas

well, never made the same bug, after I repair... So repair fix this without the need to create and re-create... Btw am almost lvl 8 now, but need to take a break...

Nurmi

Waited whole day and still unable to zoom, and there must be more people like me whos unable to do character without that ..just saying.

Obviously did expect some launch issues but this is kinda awkward because can't even create a character!