Bugged game on login screen

MishuPishu

Hello people.
I have trouble playing ESO. I just reinstalled my PC. Installed Steam and ESO as before. Every time I click on the launcher and press PLAY the game starts, Zenimax logo and etc. passes, I read and accept the agreements, set up the brightness and it takes me to the login page, where the loading circle stops after 2 rounds and that's it. I tried deleting and installing again, starting as Admin, allowing with firewall and many more stuff. I have screenshots where I can show where exactly it bugs. Before refreshing my PC I had no problems.

MishuPishu

Here it goes off

MishuPishu

okay. new update:

when I unlink steam and this account here it doesnt bug, but then when i need to put my username and password in the game and it needs to link it and gets bugged again.... i guess the whole mess is because of steam and zenimax linking system. Can anyone help me ?

ZOS_Chiroptera

Hello @MishuPishu, it sounds like this is the problem you're experiencing.

If the troubleshooting in that article has not worked (and, as you say, you are having an issue getting Steam to link through the game), we encourage you to submit a support ticket at help.elderscrollsonline.com.

MishuPishu

Hello @ZOS_Chiroptera. I already sent a ticket 2 weeks ago and still not getting any answer. I tried to contact Steam too, as I bought the game through their platform but no help at all. Can someone look into my ticket and help me fix this bug please.
Thank you.

MishuPishu

Last answer that I had was some instructions about fixing the game and checking my PC requirements. I tried all of them instructions but still no help. Here is my BuildID from steam: 6354365

ZOS_Chiroptera

Hey @MishuPishu, if you have a ticket number, we can take a look to make sure it's on the right track.

MishuPishu

Question Reference # 210328-003867

That is the number from the last email. Many thanks.

ZOS_Chiroptera

@MishuPishu,

We checked in on your ticket and it has been closed for inactivity. Please respond to the most recent email you received to reopen your ticket. Let them know the issue is not resolved and an agent will reach out.

MishuPishu

@ZOS_Chiroptera Hello. As you said I replied to the latest email, but it says it is unmonitored email box. Is it still fine or I should do something else?

ZOS_Chiroptera

@MishuPishu, we have sent you a message with an update on your ticket.