PTS won't launch

RDMyers65b14_ESO · January 2021

I have updated it, repaired it and even re-downloaded the PTS and it goes to a blank screen and refuses to launch. I have no problem getting on the live server, but I can't get the PTS to launch at all.

RDMyers65b14_ESO · January 2021

I will point out that I have been on the PTS many times before. I had to factory reset my pc about a month ago. It was a very fresh download before the patch and after I wasn't able to get it to work, I repaired the PTS and when that didn't work, I completely deleted the PTS and re-downloaded it. Live server works. It is only the PTS that is experiencing the problem.

ZOS_Bill · January 2021

@RDMyers65b14_ESO

Here are a few additional things you can try if you are having issues getting the PTS to work properly.

Backup and Delete local save files:
- Go to: C:\Users\user.name\Documents\Elder Scrolls Online\pts\SavedVariables (default location).
- If there is anything in there, delete the files.
Remove any Add-ons you may have, run a repair in the game launcher, and then try again.
If you did not add the entire Zenimax Online folder to your firewall or antivirus exceptions, please be sure to go back and add the PTS folder and files.