Error 334: lost lobby connection

cnyanes

I am unable to log into the game server at the moment... PC NA.
At first it let me log into the server but wouldn't let me log into any of my chars... then it just kicked me and now I can't even log into the server anymore.

dmvab

Same problem here.
Ping suddenly quite high, lots of disconnections and when I try to reconnect I got that error too.

ADR_Entertainment

same here, high ping and dc

cnyanes

Just a minute ago, I was happy that I could connect and I wasn't gonna miss out on today's event tickets after all (even though I'd had incredibly LONG loading screens)... Managed to start a daily random dungeon... didn't last a minute. I had like a million ping, it immediately kicked me out and then I went back to the "lost lobby connection" error.

WHAT IS GOING ON??? (and before you ask... yes, my internet connection is fine, the game worked fine in the morning, I restarted my PC and did all the usual stuff)

@ZOS_GinaBruno @ZOS_Adrikoth

ZOS_Adrikoth

Hey there folks,

If you could please submit tickets with us at help.elderscrollsonline.com a member of our support staff would be happy to investigate this issue for you.

bubfesch

Hey I'm struggling with same problem since a week now, even eso support couldn't tell me a solution
As I know other people are also getting this error code since a month now and nobody has found a solution yet.

bubfesch

cnyanes

Yeah, in my case I just couldn't log in for a full day and therefore lost three event tickets. It eventually sorted itself out on the following day.

bubfesch

It just works now by using a VPN, its strange...

Tomokata

Anyone else having this issue today?

Talwyn_Aureliano

Yep - totally unable to log in today.
Nothing has changed on my system so it's not my problem but ZoS.
I'll submit a ticket for what good that does.
Quite honestly I'm getting sick of the failures. What's the point of paying for a subscription if you can't play the game?

Talwyn_Aureliano

Can confirm using a VPN seems to work connecting.

Why?

ScarletThorn

Receiving the same error

Asardes

I'm playing on PC-NA from EU. On most days it's fine. I have 180-200 ms ping but the game is playable, skills work correctly; some parts of the game are actually smoother than the EU server which has nominally lower latency. But I'm receiving the same error starting yesterday, January 3rd, in addition to other connectivity issues. It takes multiple attempts getting into the character selection window. Once I connect if I actually try to log in my character I get booted to the general login screens. When I port between zones or get into a BG I often get infinite loading screens. I got disconnected all the time, doing usual stuff, like dailies or chatting in the guild. I get huge ping spikes from time to time, although the zone I'm in is not crowded.

The traceroute indicates that the problem is most likely due to something in the akmai infrastructure:

This is the traceroute towards the NA server

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192-168-0-1.rdsnet.ro [192.168.0.1]
2 4 ms 4 ms 3 ms StamAcasa.rdsnet.ro [10.0.0.1]
3 3 ms 2 ms 2 ms qr90.bucuresti.rdsnet.ro [172.19.214.97]
4 43 ms 44 ms 43 ms xr01.londra.rdsnet.ro [10.220.134.206]
5 41 ms 42 ms 42 ms akamai.prolexic.com [195.66.224.31]
6 44 ms 44 ms 47 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
7 41 ms 41 ms 43 ms a72-52-1-199.deploy.static.akamaitechnologies.com [72.52.1.199]
8 44 ms 45 ms 48 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
9 43 ms 43 ms 42 ms a72-52-63-5.deploy.static.akamaitechnologies.com [72.52.63.5]
10 * * * Request timed out.

For comparison this is the traceroute towards the EU server.

Tracing route to 195.122.154.1 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192-168-0-1.rdsnet.ro [192.168.0.1]
2 3 ms 3 ms 3 ms StamAcasa.rdsnet.ro [10.0.0.1]
3 5 ms 4 ms 3 ms qr90.bucuresti.rdsnet.ro [172.19.214.65]
4 48 ms 4 ms 4 ms 10.220.184.206
5 * 5 ms 5 ms buca-b1-link.telia.net [62.115.165.184]
6 23 ms 23 ms 23 ms win-bb3-link.ip.twelve99.net [62.115.118.48]
7 21 ms 22 ms 21 ms win-b2-link.ip.twelve99.net [62.115.114.185]
8 26 ms 22 ms 24 ms 80.156.163.253
9 35 ms 38 ms 36 ms pd900c6ad.dip0.t-ipconnect.de [217.0.198.173]
10 35 ms 36 ms 35 ms pd900c6ad.dip0.t-ipconnect.de [217.0.198.173]
11 40 ms 42 ms 39 ms 195.122.154.1

Trace complete.

My internet service is fine, 500 Mb/s fiber, and I have restarted the fiber router as well as my local wireless router (the gaming PC has a wired connection to that one) but the problem persists.

bodge2372

It's happened to me once a day for the last 3 days. I can log straight back on but there's obviously a problem ZOS side somewhere. And I have no internet problems, either.

Asardes

The problem appeared again today. Same point of failure, with a slightly different IP from the same subnet:

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192-168-0-1.rdsnet.ro [192.168.0.1]
2 6 ms 7 ms 6 ms StamAcasa.rdsnet.ro [10.0.0.1]
3 6 ms 6 ms 2 ms qr90.bucuresti.rdsnet.ro [172.19.214.65]
4 43 ms 46 ms 57 ms xr01.londra.rdsnet.ro [10.220.128.77]
5 48 ms 45 ms 48 ms akamai.prolexic.com [195.66.224.31]
6 45 ms 49 ms 49 ms po110.bs-b.sech-lon2.netarch.akamai.com [72.52.60.200]
7 46 ms 46 ms 48 ms a72-52-1-155.deploy.static.akamaitechnologies.com [72.52.1.155]
8 46 ms 50 ms 83 ms ae121.access-a.sech-lon2.netarch.akamai.com [72.52.60.205]
9 49 ms 48 ms 49 ms a72-52-63-2.deploy.static.akamaitechnologies.com [72.52.63.2]
10 * * * Request timed out.

ListerJMC

I just got this error code today for the first time ever. I've been kicked three times while trying to connect to the NA server.

From Australia if that helps.

eonghk

ListerJMC wrote: »

I just got this error code today for the first time ever. I've been kicked three times while trying to connect to the NA server.

From Australia if that helps.

It's same for me in NZ. Cannot connnect to NA server but Eu server still works.
I tried my server in Japan, Hong Kong and West US. All the ping packets are lost to the server ip 198.10.198.110.

ListerJMC

eonghk wrote: »

ListerJMC wrote: »

I just got this error code today for the first time ever. I've been kicked three times while trying to connect to the NA server.

From Australia if that helps.

It's same for me in NZ. Cannot connnect to NA server but Eu server still works.
I tried my server in Japan, Hong Kong and West US. All the ping packets are lost to the server ip 198.10.198.110.

Yep, I'm perfectly fine when connecting to EU. NA is hit and miss, which is very frustrating given it's my main server. Having the issue again today.

Other Oceanic players in my guild haven't been having problems as far as I know, though.