Missing Collectors Upgrade Items

itsJylerTAG

Alright so last week i came back to eso and purchased the greymore digital collectors edition upgrade which is supposed to come with the swordthane outfit style, along with a mount, pet and a few other do-dads. However i've given them a week to credit these items to my account and yet, they still have not been added to my account. Additionally i play the game through steam, always have. However i can't even submit a ticket to support because when i try to login to the support page i do not get the option to login with my steam id, like i do on the actual account page. If i try to make an account, i get a random api error.

So, support, two issues here.
Number 1; Where are my items? The game has had a week to credit them and they're still not there.
Number 2: How am i supposed to submit a ticket if i cant login?

Sincerely,
A Slightly Peeved Customer

ZOS_Adrikoth

Greetings @itsJylerTAG

To log into our Support Portal, please use your ESO UserID. If you do not remember your UserID and you are unable to recover it here, then please open an account recovery ticket with us so that we can assist you.

itsJylerTAG

You see, the problem is, i can't recover the account, if you had read the second problem it's part of your system thats being ridiculous. I've reset my password, won't let me login with the new password i chose. Everytime i reset it, same issue. So once again, how the hell can i submit a ticket or recover my account when YOUR system is messing up?

If i try the "i can't sign in" option, this is what i get.

This site can’t be reachedThe webpage at https://api.bethesda.net/account/api/login?redirect_uri=https://help.bethesda.net/app/utils/auth&client_id=d9743167-2be4-4635-8511-b078124f7b1d&response_type=code&scope=bwaaccount&state=/app/account_recovery/p_id/eso might be temporarily down or it may have moved permanently to a new web address.
ERR_INVALID_SIGNED_EXCHANGE

ZOS_Adrikoth

Greetings,

If you are unable to access our Account Recovery form here, then we recommend clearing your cache, deleting your cookies or using another web browser to see if that resolves the issue. Trying to access this page on another device may resolve this issue as well.

itsJylerTAG

Alright, at this point i am starting to get even more fed up with this nonsense because i have tried 3 different browsers, on three different devices, after clearing the cache, cookies and restarting the modem for safe measures. Each time i attempt to login, it tells me login failed and i know i'm typing in the correct password because it let me login to the account page with the same exact password and that SHOULD be the login information that is used for the support page. So at this point, there has got to be something wrong on your end, not mine.

itsJylerTAG

I resolved the login issue, please close this ticket.

ZOS_Bill

Thanks for the update. With the login issue now resolved we are going to close the thread moving forward.