Virgin Media - This may help!

JayKay

Hi all,

I myself and a lot of you out there are aware of the random disconnects so i thought i would share what as (fingers crossed) fixed mine....I repeat "fixed mine" so it may not fix yours.

Step 1: Static IP Address

I changed my Xbox One to have a Static IP address with this video (Upto 2.20 seconds of the video - ignore the rest of the video)

https://www.youtube.com/watch?v=bVInhZWK_pQ

Step 2: Logging into your router

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=27548

Step 3: How to Port Forward your Router

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27626&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

Step 4: Port information

Once you are at your port forwarding screen add the following:

Xbox Live requires the following ports to be open:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

Taken from here: http://support.xbox.com/en-GB/xbox-one/networking/network-ports-used-xbox-live

This fixed my random disconnects BUT did not fix my guaranteed 30 minute disconnect so i read this:

http://community.virginmedia.com/t5/Gaming/Response-from-Elder-Scrolls-Online-re-disconnections-on-Virgin/td-p/2876244

So i phoned Virgin and they replied they know about this and there is a fix, they said 99% of their routers are at default settings so they shut down my router and changed the frequency (ain't got a clue what that meant) and so far i have been playing for hours with not even a single disconnect.

The above has also improved my loading times when changing areas, don't know why but it has.

Again this worked for me so hopefully will for you

p.s: I did try the following guide before but it did not work, think it was something to do with the wrong TCP/UDP info:

http://portforward.com/english/routers/port_forwarding/VirginMedia/Super_Hub_2/Xbox_One.htm

JayKay

Ignore all of the above, it started to disconnect so i had to phone Virgin Media

After 2hrs on the phone with them arguing they finally gave in and sent me a Super Hub 2 (AC) version and now all is working great

Be prepared, if you phone them and explain what is happening it is like talking to a brick wall....IT WILL test your patience and the will to live....lol

JayKay

Thought i would bump this just to let you know that still to this day i have not had one single disconnect since getting the Super Hub 2 (AC)

So 100% it was the older hub/firmware that caused the problem.