Typo in Email, Unable to Change?

theos244 · July 2015

So I got my brother to get the game for Xbox One yesterday, but when he started it up and went through the account setup, he made a typo in the email address, so he has no way of getting the confirmation/activation email. It seems there is no way to change the email or start over and setup the account again? We even tried deleting all the save data for the game, but still no new prompt to enter in a new email. He didn't want to start playing just to be kicked off after the 72 hours or however much time it gives you before you need to verify.

Not really sure what he should do. Are we missing something? Seems like a flawed system if a typo can lock your Xbox Live account from being able to play.

Any help is appreciated!

ZOS_TristanK · July 2015

Hey there, @theos244! This is a security feature, but our Support Team will be happy to help your brother out. Please have him reach out to them here: https://help.elderscrollsonline.com/app/ask

theos244 · July 2015

Yeah he has reached out to support multiple times, but has yet to receive an answer, besides an auto response that wasn't really related to this issue.

The_4O4 · July 2015

theos244 wrote: »

Yeah he has reached out to support multiple times, but has yet to receive an answer, besides an auto response that wasn't really related to this issue.

I've tried to reach support numerous times and all I've ever gotten is an unrelated autoresponse. GL