Error 301. What can I do to fix this?

Hawk269

My wife's game all of sudden started getting an error code 301 when trying to log into the game. We have 2 consoles and 2 copies of the game and our own Gamer Tags. I was able to log in fine on my system, but my wife cannot log in. We tried a few hours ago and just tried again and all we get is an error code 301. Any idea how to fix or what has caused this? We have never seen this error since launch on earthier of our systems until it started happening tonight only on her system.

grtdisneyfan

I am his wife-- I am still getting the error code to be exact the Error code is 301 (3:1:632:10051) I am still unable to log in as of this morning

Somebody please help

Nestor

On the PC, when I get a login error message, I do the following steps, but it also follows a specific pattern when the game acts up. Usually be being kicked from the game, but sometimes just logging in:

1. Try to log in, takes too long so I cancel
2. Try to log in again, I get the error message so exit out again
3. Load up the client again and then it lets me log in.

So, not sure if any of this would apply to the console. But, have you tried power cycling the console (by this I mean unplugging the unit in order to clear the cache, there is a way to do this without unplugging but I don't know that) and then relaunching the client.

You can also try to verify if your account is OK by trying to log in to the support page here. If that is OK, and the above does not work, then request Customer Service to call you. Don't do the email method.

grtdisneyfan

Nestor wrote: »

On the PC, when I get a login error message, I do the following steps, but it also follows a specific pattern when the game acts up. Usually be being kicked from the game, but sometimes just logging in:

1. Try to log in, takes too long so I cancel
2. Try to log in again, I get the error message so exit out again
3. Load up the client again and then it lets me log in.

So, not sure if any of this would apply to the console. But, have you tried power cycling the console (by this I mean unplugging the unit in order to clear the cache, there is a way to do this without unplugging but I don't know that) and then relaunching the client.

You can also try to verify if your account is OK by trying to log in to the support page here. If that is OK, and the above does not work, then request Customer Service to call you. Don't do the email method.

Thanks, My husband and I tried that last night and the power cycling. Did not help.

grtdisneyfan

I just checked and verified my account accepted the new terms. Account is showing active. Still getting the same error code. Not happy

grtdisneyfan

Anybody with Zos viewing this???? this is coming up as an elder scrolls error not an xbox error. Please help. still cannot log in!!!! Getting frusterated!!

thanks

ZOS_GaryA

Hey there @grtdisneyfan,

Error 301 is a general connectivity error, and indicates that there is an issue somewhere between your connection and our servers. That doesn't necessarily mean that the issue is on your end, rather the error is a simple explanation for a wide variety of potential issues and solutions.

Some of the solutions can be found in this article, and we recommend starting there for error 301. If you continue to experience the issue, we recommend contacting our Customer Support team as they will be able to provide more in-depth networking troubleshooting.

Thanks for your patience!

grtdisneyfan

ZOS_GaryA wrote: »

Hey there @grtdisneyfan,

Error 301 is a general connectivity error, and indicates that there is an issue somewhere between your connection and our servers. That doesn't necessarily mean that the issue is on your end, rather the error is a simple explanation for a wide variety of potential issues and solutions.

Some of the solutions can be found in this article, and we recommend starting there for error 301. If you continue to experience the issue, we recommend contacting our Customer Support team as they will be able to provide more in-depth networking troubleshooting.

Thanks for your patience!

Thanks for the help hopefully we will get something to work lol