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Who can send mail to a person with one character but cannot send mail to person that has multiples?

WhiteKnight019
WhiteKnight019
Soul Shriven
I can send mail to my wife in game, but I cannot send mail to a friend on my friends list. My cannot send mail to me.

I think the problem could be this, is the fact that I have multiple characters, as well as my friend on my friends list, however my wife does not. Could there be something conflicting because the server may think the mail is going to more than one recipient?

Quick poll, how many users have multiple characters and cannot receive or send mail to other users with multiple characters but can send mail to a person with one character?
Platform: Xbox NA
Gamertag: WhiteKnight019

Factions:
Ebonheart Pact - Saria Lore
Dominion - Xerni'a

Guilds:
Currently looking for a guild to buy and trade items in
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