Exactly this. I, too, started to get frustrated UNTIL I looked at the volume of tickets *I ALONE* had sent in, and I was fairly tame in my ticket sending... Then I realized, others aren't so resilient
First I want to say, if I'm not mistaken there is a forum thread called Customer Support and another called Game Discussion. This one is called Craglorn Site. Now, in regards to forums and discussion
@flameweaver , I bet it is because they have sent so many support emails out asking for information like secret questions and date of birth, etc. There should be a web-based system where we can trac